Customer Service RepresentativePermanent
California, Santa Barbara - 93190Job Simplification
The announced job offer is made public by the firm: Marborg Industries and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Santa Barbara, in the country US - at this current ZipCode: 93190
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
JOB TITLE: Customer Service Representative
LOCATION: Santa Barbara
FLSA EMPLOYMENT CLASSIFICATION: Non-Exempt
PREPARED DATE:9/1/2022
REPORTS TO: Customer Service & Technology Manager
DIRECT REPORTS: None
POSITION SUMMARY:
Interfaces with internal/external customers and ensures their needs and concerns are handled with quality service, and timely response. Strong work ethic with the ability to multi-task and adapt in a fast- paced environment.
A TYPICAL DAY: This is not just a job; this is a dedicated team determined to make a difference. We believe in making a difference every hour, every day. Our positive energy and time are invested for the purpose of a cleaner future for our county, next generation, and a greener environment.
DUTIES AND RESPONSIBILITIES include but are not limited to the following:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:
High School diploma or general education degree (GED); and two years of related customer service experience required.
CORE COMPETENCIES:
LANGUAGE SKILLS:
Ability to read and write English, interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English effectively before groups of customers or employees of organization. Basic Spanish skills is a plus.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
We are a drug free & alcohol-free work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
The noise level in the work environment is usually moderate.
PI
LOCATION: Santa Barbara
FLSA EMPLOYMENT CLASSIFICATION: Non-Exempt
PREPARED DATE:9/1/2022
REPORTS TO: Customer Service & Technology Manager
DIRECT REPORTS: None
POSITION SUMMARY:
Interfaces with internal/external customers and ensures their needs and concerns are handled with quality service, and timely response. Strong work ethic with the ability to multi-task and adapt in a fast- paced environment.
A TYPICAL DAY: This is not just a job; this is a dedicated team determined to make a difference. We believe in making a difference every hour, every day. Our positive energy and time are invested for the purpose of a cleaner future for our county, next generation, and a greener environment.
DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Professionally handle high volume of incoming calls and inquiries.
- Communicates with customers via phone and email to receive orders for service starts, stops, changes, exchanges, repairs, and payment processing. From time to time may be asked to assist with customer calls relating to other company services such as liquid waste.
- Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated personnel for investigation.
- Assist with matching up work orders and dump tickets with the worksheet.
- Prints all work orders for the next day and sorts roll off and residential.
- Backs up and supports other office personnel when they are unavailable.
- Audits paperwork to ensure that service required was received by the customer.
- Dispatches as needed to respond to incoming service order, resolve route and service issues.
- Possess a strong knowledge of internal process, understands the correlation and link between all business units.
- Uses database system to gather and input notes in customer accounts.
- Meets or exceeds service quality and productivity goals set for the position.
- Attends mandatory training to enhance system and equipment knowledge and customer service skills.
- Performs other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:
- Minimum of 2 years of experience in a high-volume Call Center is required.
- Proficient in building trusting relationships with customers and being attentive to their needs.
- Customer focused and exceptional listening abilities.
- Ability to effectively make quick sound decisions.
- Professional phone and email etiquette.
- Strong ability to multi-task in fast pace environment and high attention to detail.
- Excellent communication skills to effectively communicate to all levels of management and customers both verbally and written.
- Work efficiently and effectively, both independently and as a team to meet MarBorg's customer service standards.
- Proficiency in the use of Microsoft Office software.
- Ability to work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone.
- Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
- Bilingual English and Spanish skills a plus.
High School diploma or general education degree (GED); and two years of related customer service experience required.
CORE COMPETENCIES:
- Doing Good: Maintains and promotes integrity and values in conduct of all activities.
- Making Good: Takes responsibility and ownership for a problem, project, or issue.
- Treating Our People Well: Proactively seeks and finds ways to provide extraordinary service. Fosters respect for all individuals and points of view. Works cooperatively and effectively with others to achieve common goals characterized by pride, trust, and commitment.
- Observant: Ability to identify safety or operational deficiencies and to quickly implement a correction.
- Safety Matters: Actively participates in creating a safe and healthy workplace for our employees and our customers.
- Environmentally Focused: Takes initiative to preserve and improve our local environment for future generations. Makes everyday Earth Day.
LANGUAGE SKILLS:
Ability to read and write English, interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English effectively before groups of customers or employees of organization. Basic Spanish skills is a plus.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
We are a drug free & alcohol-free work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
The noise level in the work environment is usually moderate.
PI
Employer Overview
Marborg Industries
California, Santa Barbara - 93190- Agency