Customer Service Representative - California, San Jose

The announced job offer is made public by the firm: Aston Carter and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city San Jose, in the country US - at this current ZipCode: 95101

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As a Customer Service Representative, you will be responsible for providing effective customer service by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints primarily by phone with some email and chat interactions.

Responsibilities:

As a Customer Service Representative, you'll be an important part of a growing company. You'll...

Answer or make calls to clients to learn about and address their needs, complaints, or other issues

De-escalate situations involving dissatisfied customers by confirming or clarifying information and offering timely assistance following company procedures/policies

Respond efficiently and accurately to callers by explaining possible solutions and ensuring that client queries are answered completely with limited back and forth

Navigate knowledge bases and our website to locate and provide accurate information to customers

Understand and strive to meet or exceed call center metrics as established by management

Support sales goals by utilizing the website to make recommendations for items with limited hands-on interaction with product.

Utilize software, databases, and tools appropriately to provide excellent customer service

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.