Customer Service RepresentativePermanent
California, Downey - 90241Job Simplification
The announced job offer is made public by the firm: Liberty and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Downey, in the country US - at this current ZipCode: 90241
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Purpose
The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations. The CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity. The CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.
Accountabilities
Customer Service Window - provides general information and accepts customer payments
Assist customers at the counter with new service, hydrant meters and directions, etc
Ensures cash drawer and receipts balance daily
Answers incoming calls and emails, provides accurate information in a courteous and professional manner and forwards call to appropriate destination as required.
Back up with various customer service duties as necessary
Process mail returns (not delivered)
Process customer applications for service openings and closings
Scan CSR documents into CIS
Create service orders for Customer follow-up
Process mail payments
Update InfoSend address changes
Perform duties in compliance with laws, regulations, company policies and procedures.
Education & Experience
Must possess a high school diploma or equivalent certification
Experience in Customer Service is desirable
Requires excellent telephone etiquette, verbal communications and customer relation skills
Must possess organizational and problem solving skills including an aptitude for math
Computer experience is also required together with word processing knowledge
Must have a valid California driver's license and an acceptable driving record
Bilingual skills are highly desired
Benefits
Company paid Pension
401K Plan with employer match
Share purchase/match plan
Generous time off program
Collaborative environment with a genuine flexible working policy
We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.
Job Type: Full-time
Schedule:
8 hour shift
Work Location: One location
The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations. The CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity. The CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.
Accountabilities
Customer Service Window - provides general information and accepts customer payments
Assist customers at the counter with new service, hydrant meters and directions, etc
Ensures cash drawer and receipts balance daily
Answers incoming calls and emails, provides accurate information in a courteous and professional manner and forwards call to appropriate destination as required.
Back up with various customer service duties as necessary
Process mail returns (not delivered)
Process customer applications for service openings and closings
Scan CSR documents into CIS
Create service orders for Customer follow-up
Process mail payments
Update InfoSend address changes
Perform duties in compliance with laws, regulations, company policies and procedures.
Education & Experience
Must possess a high school diploma or equivalent certification
Experience in Customer Service is desirable
Requires excellent telephone etiquette, verbal communications and customer relation skills
Must possess organizational and problem solving skills including an aptitude for math
Computer experience is also required together with word processing knowledge
Must have a valid California driver's license and an acceptable driving record
Bilingual skills are highly desired
Benefits
Company paid Pension
401K Plan with employer match
Share purchase/match plan
Generous time off program
Collaborative environment with a genuine flexible working policy
We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.
Job Type: Full-time
Schedule:
8 hour shift
Work Location: One location
Employer Overview
Liberty
California, Downey - 90241- Agency