Customer Service RepresentativePermanent
California, Cerritos - 90703Job Simplification
The announced job offer is made public by the firm: DJI Service LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Cerritos, in the country US - at this current ZipCode: 90703
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Working Title: Customer Support Representative
FLSA Classification: Non- Exempt
Postion Status: Full Time, Temp to Hire
Reports to: Lead Customer Support Representative
Job Summary:
This position is primarily responsible for assisting customers with any questions regarding DJI products and services, describing the product evaluation and providing repair solutions
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
Using LMS/CRM system to search case related information and answer customer questions;
Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;
Provide excellent customer service experience;
Record the communication with customer, ensure accurate information internally and identify any areas for improvement for customer satisfaction;
Be able to provide customer service independently and present the optimal service solution to customers;
Explains in laymen's terms how to resolve technical issues;
Has thorough technical knowledge of DJI products and services;
Works quickly and efficiently to resolve customer issues within DJI time guidelines;
Remains calm and professional even when dealing with angry or abusive callers;
Is comfortable being on the phone for several hours per shift;
Is proficient in learning new software and internet searches;
Works quickly and efficiently to resolve customer issues within DJI time guidelines;
Works well in a team environment;
Perform other job-related duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and experience
Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge and Skills
Ability to type 30 words or more per minute.
Fluent in 2 or more languages preferred.
Previous customer service and/or call center background is preferred.
Thorough knowledge about DJI products is a huge plus
Excellent communication skills
Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
Proficient in Microsoft office suite;
Other characteristics
- Ability to maintain a calm, positive attitude
- Commitment to provide excellent customer service
- Ability to work in a team environment
- Ability to solve problems
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job operates in a warehouse environment. Employee are occasionally exposed to dust from warehouse, and explosive and chemical hazards from batteries.
The noise level in the work environment is usually moderate.
Expected working days and hours
This is a full-time exempt position. Days and hours of work are Monday through Friday, and can range anywhere between 7:00AM and 5:30PM. Occasional evening and weekend work maybe required as duties demand.
Travel
Little or no travel is expected for this position
Work authorization/Security clearance
Must be eligible to work in the United States.
Disclaimer
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO statement
DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Schedule:
Monday to Friday
COVID-19 considerations:
Mask required at workplace
Ability to commute/relocate:
Cerritos, CA 90703: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Work Location: One location
FLSA Classification: Non- Exempt
Postion Status: Full Time, Temp to Hire
Reports to: Lead Customer Support Representative
Job Summary:
This position is primarily responsible for assisting customers with any questions regarding DJI products and services, describing the product evaluation and providing repair solutions
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
Using LMS/CRM system to search case related information and answer customer questions;
Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;
Provide excellent customer service experience;
Record the communication with customer, ensure accurate information internally and identify any areas for improvement for customer satisfaction;
Be able to provide customer service independently and present the optimal service solution to customers;
Explains in laymen's terms how to resolve technical issues;
Has thorough technical knowledge of DJI products and services;
Works quickly and efficiently to resolve customer issues within DJI time guidelines;
Remains calm and professional even when dealing with angry or abusive callers;
Is comfortable being on the phone for several hours per shift;
Is proficient in learning new software and internet searches;
Works quickly and efficiently to resolve customer issues within DJI time guidelines;
Works well in a team environment;
Perform other job-related duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and experience
Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge and Skills
Ability to type 30 words or more per minute.
Fluent in 2 or more languages preferred.
Previous customer service and/or call center background is preferred.
Thorough knowledge about DJI products is a huge plus
Excellent communication skills
Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
Proficient in Microsoft office suite;
Other characteristics
- Ability to maintain a calm, positive attitude
- Commitment to provide excellent customer service
- Ability to work in a team environment
- Ability to solve problems
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job operates in a warehouse environment. Employee are occasionally exposed to dust from warehouse, and explosive and chemical hazards from batteries.
The noise level in the work environment is usually moderate.
Expected working days and hours
This is a full-time exempt position. Days and hours of work are Monday through Friday, and can range anywhere between 7:00AM and 5:30PM. Occasional evening and weekend work maybe required as duties demand.
Travel
Little or no travel is expected for this position
Work authorization/Security clearance
Must be eligible to work in the United States.
Disclaimer
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO statement
DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Schedule:
Monday to Friday
COVID-19 considerations:
Mask required at workplace
Ability to commute/relocate:
Cerritos, CA 90703: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Work Location: One location
Employer Overview
DJI Service LLC
California, Cerritos - 90703- Agency