Customer Service RepresentativePermanent
British Columbia (BC), Surrey - V3RJob Simplification
The announced job offer is made public by the firm: A.R. Thomson Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of British Columbia (BC) at the city Surrey, in the country CA - at this current ZipCode: V3R
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Branch location: Surrey, BC (Campbell Heights) Flexible
Reports to: Customer Service Leader (CSL)
A.R. Thomson Group is looking for an enthusiastic team player!
A.R. Thomson Group was established in 1967 as a regional manufacturer and distributor of gaskets and other fluid containment products. We are family-owned and operated and have expanded our presence across Canada to meet increased demand for these products in oil and gas production, petrochemical, oil refining, and pulp & paper industries. Our mission is "To be a valued provider of cost-effective solutions for fluid containment and control, through consultation, training, and policy of continuous improvement in quality, technology, and work processes. To have our customers place a high value on our service and view us as an important ally in their business.
General Accountability:
Responsible for handling all external and internal customer interactions in a professional and courteous manner. Creating a high level of customer satisfaction is the primary goal. Inside Sales are expected to support the overall Marketing and Sales goals of the organization.
Roles & Responsibilities:
Respond on a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Provide customers with accurate information on the company's products and services.
Follow prescribed pricing models and structures, ensuring prices quoted are acceptable to company standards and meet current pricing strategies.
Enter customer orders properly into the ERP promptly, accurately, and effectively. maintaining a pace of work that meets acceptable standards.
Promptly reply to any quotation requests from customers and/or outside sales reps.
Proactively follow up on quotations and customer information requests, directly interacting with customers with the aim to increase sales volumes.
Interact with outside sales reps on customer problems, product pricing issues, and special customer requests. Exhibit and promote a sense of teamwork with outside sales reps.
Ensure all company policies are observed. Ensure quality verifications are conducted as per the requirements of the QA program.
Communicate effectively with manufacturing, purchasing, warehouse, shipping/receiving, and administration staff to make certain that each customer transaction is completed accurately and timely.
Utilize time effectively to complete the expected level of work.
Quality program: implement corrective and preventative action and actively collect and report Customer feedback.
Health & Safety Commitment:
All employees are responsible to work in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights which are protected by law: (1)Right to Know what hazards are present at their worksite; (2) Right to Participate in keeping their worksite healthy and safe, and (3) Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTG safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health & Safety requirements and OHS legislation; (3) Accountability for employees' Health & Safety responsibilities to themselves and others.
Qualifications & Requirements:
-High school graduated
-English speaking
-Min 3 years of customer service experience
-Excellent communication skills
-Experience with information systems such as ERPs and or CRMs
Job Types: Full-time, Permanent
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Vision care
Wellness program
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Monday to Friday
No weekends
Supplemental pay types:
Bonus pay
Commission pay
Overtime pay
COVID-19 considerations:
A.R. Thomson Group is committed to keeping the health and safety of our employees and visitors. We strictly follow all Covid-19 provincial health guidance and requirements.
Work Location: Hybrid remote in Surrey, BC
Reports to: Customer Service Leader (CSL)
A.R. Thomson Group is looking for an enthusiastic team player!
A.R. Thomson Group was established in 1967 as a regional manufacturer and distributor of gaskets and other fluid containment products. We are family-owned and operated and have expanded our presence across Canada to meet increased demand for these products in oil and gas production, petrochemical, oil refining, and pulp & paper industries. Our mission is "To be a valued provider of cost-effective solutions for fluid containment and control, through consultation, training, and policy of continuous improvement in quality, technology, and work processes. To have our customers place a high value on our service and view us as an important ally in their business.
General Accountability:
Responsible for handling all external and internal customer interactions in a professional and courteous manner. Creating a high level of customer satisfaction is the primary goal. Inside Sales are expected to support the overall Marketing and Sales goals of the organization.
Roles & Responsibilities:
Respond on a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Provide customers with accurate information on the company's products and services.
Follow prescribed pricing models and structures, ensuring prices quoted are acceptable to company standards and meet current pricing strategies.
Enter customer orders properly into the ERP promptly, accurately, and effectively. maintaining a pace of work that meets acceptable standards.
Promptly reply to any quotation requests from customers and/or outside sales reps.
Proactively follow up on quotations and customer information requests, directly interacting with customers with the aim to increase sales volumes.
Interact with outside sales reps on customer problems, product pricing issues, and special customer requests. Exhibit and promote a sense of teamwork with outside sales reps.
Ensure all company policies are observed. Ensure quality verifications are conducted as per the requirements of the QA program.
Communicate effectively with manufacturing, purchasing, warehouse, shipping/receiving, and administration staff to make certain that each customer transaction is completed accurately and timely.
Utilize time effectively to complete the expected level of work.
Quality program: implement corrective and preventative action and actively collect and report Customer feedback.
Health & Safety Commitment:
All employees are responsible to work in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights which are protected by law: (1)Right to Know what hazards are present at their worksite; (2) Right to Participate in keeping their worksite healthy and safe, and (3) Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTG safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health & Safety requirements and OHS legislation; (3) Accountability for employees' Health & Safety responsibilities to themselves and others.
Qualifications & Requirements:
-High school graduated
-English speaking
-Min 3 years of customer service experience
-Excellent communication skills
-Experience with information systems such as ERPs and or CRMs
Job Types: Full-time, Permanent
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Vision care
Wellness program
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Monday to Friday
No weekends
Supplemental pay types:
Bonus pay
Commission pay
Overtime pay
COVID-19 considerations:
A.R. Thomson Group is committed to keeping the health and safety of our employees and visitors. We strictly follow all Covid-19 provincial health guidance and requirements.
Work Location: Hybrid remote in Surrey, BC
Employer Overview
A.R. Thomson Group
British Columbia (BC), Surrey - V3R- Agency