Customer Service Representative - BillingPermanent
Indiana, Fort Wayne - 46801Job Simplification
The announced job offer is made public by the firm: MedPro Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Fort Wayne, in the country US - at this current ZipCode: 46801
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Meet MedPro Group. We're an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
Position hours are 10am-7pm.
In this role, you will
Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate.
Coordinate with internal departments to conduct research and resolve account discrepancies.
Follow all call center standard operating procedures and propose basic enhancements.
Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
Ensure all customer calls are clearly documented.
Work on special projects as assigned by manager.
Manage induction work tasks from the Accounts Receivable Rep I.
Train new hires as assigned by manager.
Perform other duties as assigned.
We are looking for candidates with
Bachelor's Degree in Finance, Accounting or Business (strongly preferred).
2+ years of Insurance industry experience (preferred).
2+ years of call center experience.
2+ years of customer service experience.
Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
Attention to detail with a quality focus.
Ability to work well in a team environment.
Highly motivated, adaptive and able to manage multiple priorities.
The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.
Why MedPro?
MedPro Group's mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion - built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset - makes MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.
Position hours are 10am-7pm.
In this role, you will
Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate.
Coordinate with internal departments to conduct research and resolve account discrepancies.
Follow all call center standard operating procedures and propose basic enhancements.
Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
Ensure all customer calls are clearly documented.
Work on special projects as assigned by manager.
Manage induction work tasks from the Accounts Receivable Rep I.
Train new hires as assigned by manager.
Perform other duties as assigned.
We are looking for candidates with
Bachelor's Degree in Finance, Accounting or Business (strongly preferred).
2+ years of Insurance industry experience (preferred).
2+ years of call center experience.
2+ years of customer service experience.
Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
Attention to detail with a quality focus.
Ability to work well in a team environment.
Highly motivated, adaptive and able to manage multiple priorities.
The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.
Why MedPro?
MedPro Group's mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion - built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset - makes MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.
Employer Overview
MedPro Group
Indiana, Fort Wayne - 46801- Agency