Customer Service RepresentativePermanent
Arizona, Mesa - 85201Job Simplification
The announced job offer is made public by the firm: K-TEK RESOURCING and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Mesa, in the country US - at this current ZipCode: 85201
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We are looking for team of dynamic Customer Service Representatives in Mesa, AZ.
As part of the Rider Support team at the front lines of managing customer expectations, calming nerves, and providing general support for our users as they join us on this path towards safer and more comfortable transport.
We're looking for motivated representatives who display critical thinking, high attention to detail, technical writing, and solid interpersonal skills. But most of all, our ideal candidate can absorb technical concepts and communicate them to a non-technical audience. If this sounds like you, we encourage you to apply!
Job Duties
Deliver outstanding customer experience by providing guidance and support through various channels such as calls, chats, and emails
Compose thoughtful, concise messages that align with our mission
Provide valid and complete information within the time limit using right methods/tools and follow up to ensure resolution
Monitor user interactions through visual and audio prompts in internal tools and prioritize inquiries through the internal systems
Work in time-sensitive situations under pressure in a user focused environment
Raise unresolved issues to appropriate internal teams
Keep records of customer interactions, document knowledge in the form of solution articles
Raise issues that arise while troubleshooting to Team Leads
Maintain up to date knowledge of the self-driving technology, service, and messaging bycompleting new trainings and knowledge checks in a timely manner
Qualifications
High school graduate or equivalent
0 to 1 year of experience in a customer support role
Comfortable working with modern customer support and productivity tools
Excellent interpersonal and communication skills
Quality focus, excellent documentation skills
Experience using a ticket management system for work prioritization and daily workload managemen
Job Type: Full-time
Salary: $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Profit sharing
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Commission pay
Signing bonus
Ability to commute/relocate:
Mesa, AZ 85201: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
As part of the Rider Support team at the front lines of managing customer expectations, calming nerves, and providing general support for our users as they join us on this path towards safer and more comfortable transport.
We're looking for motivated representatives who display critical thinking, high attention to detail, technical writing, and solid interpersonal skills. But most of all, our ideal candidate can absorb technical concepts and communicate them to a non-technical audience. If this sounds like you, we encourage you to apply!
Job Duties
Deliver outstanding customer experience by providing guidance and support through various channels such as calls, chats, and emails
Compose thoughtful, concise messages that align with our mission
Provide valid and complete information within the time limit using right methods/tools and follow up to ensure resolution
Monitor user interactions through visual and audio prompts in internal tools and prioritize inquiries through the internal systems
Work in time-sensitive situations under pressure in a user focused environment
Raise unresolved issues to appropriate internal teams
Keep records of customer interactions, document knowledge in the form of solution articles
Raise issues that arise while troubleshooting to Team Leads
Maintain up to date knowledge of the self-driving technology, service, and messaging bycompleting new trainings and knowledge checks in a timely manner
Qualifications
High school graduate or equivalent
0 to 1 year of experience in a customer support role
Comfortable working with modern customer support and productivity tools
Excellent interpersonal and communication skills
Quality focus, excellent documentation skills
Experience using a ticket management system for work prioritization and daily workload managemen
Job Type: Full-time
Salary: $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Profit sharing
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Commission pay
Signing bonus
Ability to commute/relocate:
Mesa, AZ 85201: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
Employer Overview
K-TEK RESOURCING
Arizona, Mesa - 85201- Agency