Customer Service RepresentativePermanent
Arizona, Arizona City - 85123Job Simplification
The announced job offer is made public by the firm: Visionary Innovative Technology Solutions LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Arizona City, in the country US - at this current ZipCode: 85123
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Client is looking for a team of dynamic Customer Service Representatives in Mesa, AZ to deliver best-in-class customer service experiences with autonomous vehicles.
As part of the Live Support team, you will assist the front lines by responding to the operator via phone, email, and chat channels on a variety of situations. You will troubleshoot the issue following a flowchart to resolve or raise the help ticket.
Our ideal candidate displays critical thinking, high attention to detail, analytical skills, technical writing, and solid interpersonal skills. But most of all, our ideal candidate is curious and eager to learn cutting edge technology. If this sounds like you, we encourage you to apply!
Please note that successful candidates must be flexible to work on a rotational shift basis. Shifts are 1-10PM (MST) and 9PM-6AM (MST).
Job Duties
As part of the Live Support team, you will assist the front lines by responding to the operator via phone, email, and chat channels on a variety of situations. You will troubleshoot the issue following a flowchart to resolve or raise the help ticket.
Our ideal candidate displays critical thinking, high attention to detail, analytical skills, technical writing, and solid interpersonal skills. But most of all, our ideal candidate is curious and eager to learn cutting edge technology. If this sounds like you, we encourage you to apply!
Please note that successful candidates must be flexible to work on a rotational shift basis. Shifts are 1-10PM (MST) and 9PM-6AM (MST).
Job Duties
- Provide guidance and support to passengers via phone, chat, and email
- Follow standard operating procedures and maintain up to date knowledge of new processes
- Accurately log details of a case, using concise and clear language that align with voice across all channels
- Escalate issues to the appropriate channel as they arise
- Monitor user interactions and prioritize inquiries through our internal CRM system
- Study and complete new trainings and knowledge checks in a timely manner
- Work in time-sensitive situations under pressure in a user-focused environment
- Meet internal metrics such as quality, performance SLAs and shift adherence
Employer Overview
Visionary Innovative Technology Solutions LLC
Arizona, Arizona City - 85123- Agency