Customer Service Representative- Alarm Center AgentPermanent
Texas, Irving - 75014Job Simplification
The announced job offer is made public by the firm: National Monitoring Center and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Irving, in the country US - at this current ZipCode: 75014
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.
Further details regarding our organization can be found at
Would you describe yourself as :
Precise
Having Strong Follow Through
Open Minded
Enthusiastic to Learn
Problem Solver
Meticulous
Honest
Determined
If this specifically describes you, please continue reading the job description!
Job Description
This position is a Customer Service Representative role for a security alarm monitoring facility. Our goal is to deliver high quality customer service in a knowledgeable format, while precisely documenting all actions taken to ensure coherent communication.
Essential Responsibilities
1. Agents will process alarm signals for clients through outbound telephone calls
2. Agents handle inbound calls from clients regarding alarm signals from their accounts.
3. Provide top tier customer service in a clear and positive presence
4. Accurately document all steps and actions
5. Alarm signals include Burglary, Hold-Up, Medical, Fire, and many other types of alarms.
6. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and relaying information to Alarm Companies we are partnered with.
7. _There are no sales and no call quotas with this position_ _._
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice
Education and Experience
Required - High School Diploma or Equivalent
One year customer service experience
Strong written and communication skills required
Solid computer skills, including ability to work effectively and efficiently within Microsoft office required
Proven ability to learn processes, procedures and computer software quickly required
Required - Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent
Work Environment
This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.
Physical Demands
This is a largely sedentary role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.
Training:
Paid training for this position will be provided to all new hires via a 6-week new hire training program. Training is Monday- Friday from 7:00 am to 3:30 pm. The training schedule requires full attendance. Training is planned to start November 7th.
Company Benefits
$600 Sign on bonus
401k
Medical
Dental
Vision coverage
PTO
Weekly pay
Direct Deposit
And more
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Night shift
Overtime
Weekend availability
Supplemental pay types:
Signing bonus
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Further details regarding our organization can be found at
Would you describe yourself as :
Precise
Having Strong Follow Through
Open Minded
Enthusiastic to Learn
Problem Solver
Meticulous
Honest
Determined
If this specifically describes you, please continue reading the job description!
Job Description
This position is a Customer Service Representative role for a security alarm monitoring facility. Our goal is to deliver high quality customer service in a knowledgeable format, while precisely documenting all actions taken to ensure coherent communication.
Essential Responsibilities
1. Agents will process alarm signals for clients through outbound telephone calls
2. Agents handle inbound calls from clients regarding alarm signals from their accounts.
3. Provide top tier customer service in a clear and positive presence
4. Accurately document all steps and actions
5. Alarm signals include Burglary, Hold-Up, Medical, Fire, and many other types of alarms.
6. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and relaying information to Alarm Companies we are partnered with.
7. _There are no sales and no call quotas with this position_ _._
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice
Education and Experience
Required - High School Diploma or Equivalent
One year customer service experience
Strong written and communication skills required
Solid computer skills, including ability to work effectively and efficiently within Microsoft office required
Proven ability to learn processes, procedures and computer software quickly required
Required - Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent
Work Environment
This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.
Physical Demands
This is a largely sedentary role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.
Training:
Paid training for this position will be provided to all new hires via a 6-week new hire training program. Training is Monday- Friday from 7:00 am to 3:30 pm. The training schedule requires full attendance. Training is planned to start November 7th.
Company Benefits
$600 Sign on bonus
401k
Medical
Dental
Vision coverage
PTO
Weekly pay
Direct Deposit
And more
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Night shift
Overtime
Weekend availability
Supplemental pay types:
Signing bonus
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
National Monitoring Center
Texas, Irving - 75014- Agency