Customer Service Representative - 32 hours per week. M-F.Permanent
Virginia, Petersburg - 23803Job Simplification
The announced job offer is made public by the firm: RSI Leasing, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Virginia at the city Petersburg, in the country US - at this current ZipCode: 23803
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Job Overview
Monday - Friday Start time 4:30 a.m. - Typically 32 hours per week. (5 - 6 hours daily)
Position Description: The basic function of this position is to provide customer service for RSI customers which includes but is not limited to the following: order processing, scheduling, bill of lading preparation, and management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, and regulatory personnel as required. ? Essential Responsibilities:- Interact with an assigned customer base which includes maintaining all customer paperwork, installed systems, and equipment.
- Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.
- Prepare orders for inbound and outbound trucks, and rail cars on a daily basis, up to six hours per day. Includes all associated paperwork, extensive interaction with truck drivers, customers, and co-workers, and entering transactions into the terminal management database.
- Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
- Accurately update/maintain the terminal management system. This requires knowledge of inventory procedures, i. e., input and confirm inbound/outbound movements, identify variances (gains and losses), run reports.
- Work with co-workers, scheduling, inspectors, and customers to reconcile custody transfer volumes. Utilizes knowledge of Inventory System in responding to report requests and inquiries. Responds to requests for product throughput analysis from various departments and customers.
- Prepare monthly reports as required.
- Provide any required billing information to Accounts Payable.
- Assist Terminal Manager as needed.
- Must consistently demonstrate a courteous, professional attitude when handling customer inquires, as well as when dealing with co-workers.
- Must be receptive to co-worker guidance and suggestion, and, evaluate accordingly.
- Handle non-routine customer requests, problems, and inquiries that could entail in-depth research, complex reasoning, and decision making.
- Must have very good PC skills in Excel, Word, and Microsoft Outlook. Working knowledge of Access is desirable.
- Well-balanced interpersonal skills and strong verbal and written communications skills are required.
- Requires tact and diplomacy in dealing with outside parties, which must also be balanced by standing firm when company personnel, property, or equipment needs to be protected.
- Must be able to take direction from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures, and follow work rules.
- Must be self-motivated and capable of working with minimal supervision and/or direction.
- Organizational skills and the ability to prioritize tasks are essential.
- Must be a problem solver with the ability to find resolutions.
- High school diploma or GED equivalent
- Valid Driver License
- Three (3) + years of experience in the office setting.
PI
Employer Overview
RSI Leasing, Inc.
Virginia, Petersburg - 23803- Agency