Customer Service Representative 2Permanent
Idaho, Pocatello - 83201Job Simplification
The announced job offer is made public by the firm: Southeastern Idaho Public Health and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Idaho at the city Pocatello, in the country US - at this current ZipCode: 83201
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Job Overview
Southeastern Idaho Public Health (SIPH) offers a supportive, team-centered work environment! The following values are the foundation that we build our work upon: professional, empowering, accountable, and kind!
Customer Service Representative 2 This position will work as a WIC Clinical Assistant Monday & Tuesday. On Wednesdays & Thursdays this position will work as Customer Service Representative in the clinic.
Monday to Wednesday 8 am to 6 pm, Thursday 8 am to 7 pm.
40 hours each week
Customer Service
Provides high quality customer service in person and over the phone
Provides information regarding Southeastern Idaho Public Health (SIPH) programs to clients, co-workers, and community partners
Operates a variety of computer programs, including our Electronic Medical Records (EMR) system
Assists individuals in securing services, permits and licenses
Refers clients to the appropriate program or individual to meet their needs
Explains eligibility or compliance requirements and services/programs available
Collaborates with clients to problem solve issues and find meaningful solutions
Advocates for SIPH and client needs
Provides support and team coverage to peers
Promotes a respectful and collaborative workplace
Women, Infant, and Children Clinical Assistant
Performs clinical duties; establishes and maintains client records, gathers client data and provides health and community program resource information to clients.
Performs paraprofessional clinical duties; establishes and maintains client records, gathers client data and provides health and community program resource information to clients.
Interviews clients to obtain and document detailed personal data including health and dietary information.
Explains services and programs, determines client eligibility, and uses information to establish need and adapt services for clients.
Obtains height, weight and hemoglobin.
Describes program requirements, client rights, and obligations.
Provides health and nutrition information to clients.
Distributes program outreach materials.
Contacts clients about program services.
Compiles data for program reports.
Office Coordination
Coordinates coverage of office with peers
Collaborates with peers to identify system problems and find meaningful solutions
Identifies and implements quality improvement initiatives to enhance service delivery and client experience
Plays an active role in HIPAA implementation, compliance, and processes
Performs office support functions such as forms, and routine letters; verifying completeness of applications and forms; maintaining record systems
Prepares deposit and appropriate paperwork
Collaborates with peers to ensure lead responsibilities are completed
Other
Follows department and organizational values
Provides team coverage for other duties, as needed
Assists Public Health Preparedness activities, exercises and events
Other duties, as assigned
Minimum Qualifications:
This position requires the ability to conduct customer focused interviews. This MQ is typically met with six months of customer service experience.
This position requires experience accessing data using computerized systems. This MQ is typically met with six months of experience entering and accessing data in an electronic system.
This position requires experience interpreting and explain regulations, policies, and procedures. This MQ is typically met with one year work experience interpreting and explaining regulations, laws, policies, procedures, and/or program knowledge.
How to Apply:
Submit a resume that includes month and year you worked at your previous positions and other relevant experiences.
Answer Indeed's three pre-screen phone interview questions. Your application will not be considered without this step complete. You will receive an email from Southeastern Idaho Public Health with the subject line 'Action Required' after you submit your application through indeed. Please follow the directions in the email to complete your application.
Supplemental Information:
Benefits:
Public Service Loan Forgiveness - eligibility requirements may apply.
Accrue paid vacation every pay period to accumulate approximately 2 weeks the first year, and increasing with state longevity
Paid Parental Leave
Paid sick leave separate from vacation leave
11 paid holidays
Competitive Medical, Dental, Vision, Life and Disability insurance benefits, Flexible Spending Account
Defined benefits retirement plan (pension) through the Public Employee Retirement System of Idaho (PERSI) \_plan.cfm
Optional 401K and Deferred Compensation plans with traditional and Roth options
Eligible for Employee Assistance Program - Confidential support, information and resources for all of life's challenges.
About Southeastern Idaho Public:
At Southeastern Idaho Public Health, we embrace diversity & equity in all we do! We are committed to building a team that is comprised of people who come from a variety of backgrounds, and who bring their own unique perspectives and skills. Additionally, we strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. We recognize that diverse voices help us to achieve more innovative solutions, deeper connections to customers, and improved service to the communities we serve in Idaho!
Hiring Information:
Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration but may be considered as part of the hiring process.
Hiring is done without regard to one's race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information & testing, family & medical leave, marital status or family responsibilities, disability, veteran status or diagnosis, or any other characteristic protected by law. If you need special accommodations to satisfy testing requirements, please contact Human Resources at 239.5203. In addition, qualifying veterans may receive preference.
Thank you for your interest in employment with Southeastern Idaho Public Health!
Job Type: Full-time
Pay: $14.83 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
Day shift
Work Location: One location
Customer Service Representative 2 This position will work as a WIC Clinical Assistant Monday & Tuesday. On Wednesdays & Thursdays this position will work as Customer Service Representative in the clinic.
Monday to Wednesday 8 am to 6 pm, Thursday 8 am to 7 pm.
40 hours each week
Customer Service
Provides high quality customer service in person and over the phone
Provides information regarding Southeastern Idaho Public Health (SIPH) programs to clients, co-workers, and community partners
Operates a variety of computer programs, including our Electronic Medical Records (EMR) system
Assists individuals in securing services, permits and licenses
Refers clients to the appropriate program or individual to meet their needs
Explains eligibility or compliance requirements and services/programs available
Collaborates with clients to problem solve issues and find meaningful solutions
Advocates for SIPH and client needs
Provides support and team coverage to peers
Promotes a respectful and collaborative workplace
Women, Infant, and Children Clinical Assistant
Performs clinical duties; establishes and maintains client records, gathers client data and provides health and community program resource information to clients.
Performs paraprofessional clinical duties; establishes and maintains client records, gathers client data and provides health and community program resource information to clients.
Interviews clients to obtain and document detailed personal data including health and dietary information.
Explains services and programs, determines client eligibility, and uses information to establish need and adapt services for clients.
Obtains height, weight and hemoglobin.
Describes program requirements, client rights, and obligations.
Provides health and nutrition information to clients.
Distributes program outreach materials.
Contacts clients about program services.
Compiles data for program reports.
Office Coordination
Coordinates coverage of office with peers
Collaborates with peers to identify system problems and find meaningful solutions
Identifies and implements quality improvement initiatives to enhance service delivery and client experience
Plays an active role in HIPAA implementation, compliance, and processes
Performs office support functions such as forms, and routine letters; verifying completeness of applications and forms; maintaining record systems
Prepares deposit and appropriate paperwork
Collaborates with peers to ensure lead responsibilities are completed
Other
Follows department and organizational values
Provides team coverage for other duties, as needed
Assists Public Health Preparedness activities, exercises and events
Other duties, as assigned
Minimum Qualifications:
This position requires the ability to conduct customer focused interviews. This MQ is typically met with six months of customer service experience.
This position requires experience accessing data using computerized systems. This MQ is typically met with six months of experience entering and accessing data in an electronic system.
This position requires experience interpreting and explain regulations, policies, and procedures. This MQ is typically met with one year work experience interpreting and explaining regulations, laws, policies, procedures, and/or program knowledge.
How to Apply:
Submit a resume that includes month and year you worked at your previous positions and other relevant experiences.
Answer Indeed's three pre-screen phone interview questions. Your application will not be considered without this step complete. You will receive an email from Southeastern Idaho Public Health with the subject line 'Action Required' after you submit your application through indeed. Please follow the directions in the email to complete your application.
Supplemental Information:
Benefits:
Public Service Loan Forgiveness - eligibility requirements may apply.
Accrue paid vacation every pay period to accumulate approximately 2 weeks the first year, and increasing with state longevity
Paid Parental Leave
Paid sick leave separate from vacation leave
11 paid holidays
Competitive Medical, Dental, Vision, Life and Disability insurance benefits, Flexible Spending Account
Defined benefits retirement plan (pension) through the Public Employee Retirement System of Idaho (PERSI) \_plan.cfm
Optional 401K and Deferred Compensation plans with traditional and Roth options
Eligible for Employee Assistance Program - Confidential support, information and resources for all of life's challenges.
About Southeastern Idaho Public:
At Southeastern Idaho Public Health, we embrace diversity & equity in all we do! We are committed to building a team that is comprised of people who come from a variety of backgrounds, and who bring their own unique perspectives and skills. Additionally, we strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. We recognize that diverse voices help us to achieve more innovative solutions, deeper connections to customers, and improved service to the communities we serve in Idaho!
Hiring Information:
Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration but may be considered as part of the hiring process.
Hiring is done without regard to one's race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information & testing, family & medical leave, marital status or family responsibilities, disability, veteran status or diagnosis, or any other characteristic protected by law. If you need special accommodations to satisfy testing requirements, please contact Human Resources at 239.5203. In addition, qualifying veterans may receive preference.
Thank you for your interest in employment with Southeastern Idaho Public Health!
Job Type: Full-time
Pay: $14.83 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
Day shift
Work Location: One location
Employer Overview
Southeastern Idaho Public Health
Idaho, Pocatello - 83201- Agency