Customer Service Representative ($16/hr)Permanent
Kentucky, Bowling Green - 42101Job Simplification
The announced job offer is made public by the firm: iMedia Brands, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kentucky at the city Bowling Green, in the country US - at this current ZipCode: 42101
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
ABOUT IMEDIA BRANDS
iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce, and advertising. The company owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses that cross promote and exchange data with each other to optimize the engagement experiences it creates for advertisers and consumers.
OVERVIEW
As a Customer Service Representative at iMedia Brands, you are the frontline for providing our customers with a personalized experience. In this role you take inbound calls and respond to the customers' requests. This includes placing orders, suggesting additional products & promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
Benefits of being part of our Customer Service team:
$16/hr
Full-Time role with great benefits!
Shift Differentials Available
Onsite Opportunity
Opportunity for Professional Growth
Earn Monthly Performance Bonuses for achieving KPI goals
KEY RESPONSIBILITIES
Support Net promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
Customer Service Representative drive and achieve Key Departmental Metrics: Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.
Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.Average Handle Time: Drive to efficient and effective sales and service calls.
The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
Customer Service Representatives attend team meetings, complete ongoing training, and support other areas of the department as needed .Qualifications:
Minimum six months sales, customer service or related experience
Keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
Excellent interpersonal skills and strong telephone etiquette. This includes the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
Professional, flexible, and positive team player
High School diploma or GED
Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedia's Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Evening shift
Work Location: One location
iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce, and advertising. The company owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses that cross promote and exchange data with each other to optimize the engagement experiences it creates for advertisers and consumers.
OVERVIEW
As a Customer Service Representative at iMedia Brands, you are the frontline for providing our customers with a personalized experience. In this role you take inbound calls and respond to the customers' requests. This includes placing orders, suggesting additional products & promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
Benefits of being part of our Customer Service team:
$16/hr
Full-Time role with great benefits!
Shift Differentials Available
Onsite Opportunity
Opportunity for Professional Growth
Earn Monthly Performance Bonuses for achieving KPI goals
KEY RESPONSIBILITIES
Support Net promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
Customer Service Representative drive and achieve Key Departmental Metrics: Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.
Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.Average Handle Time: Drive to efficient and effective sales and service calls.
The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
Customer Service Representatives attend team meetings, complete ongoing training, and support other areas of the department as needed .Qualifications:
Minimum six months sales, customer service or related experience
Keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
Excellent interpersonal skills and strong telephone etiquette. This includes the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
Professional, flexible, and positive team player
High School diploma or GED
Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedia's Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Evening shift
Work Location: One location
Employer Overview
iMedia Brands, Inc
Kentucky, Bowling Green - 42101- Agency