Customer Service Rep/Order Management Specialist - Texas, Wylie

The announced job offer is made public by the firm: Carlisle SynTec, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Wylie, in the country US - at this current ZipCode: 75098

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Customer Service Rep/Order Management SpecialistHourly Carlisle Construction Materials (CCM), is a global leader in the building materials industry. We've been around since 1917. In just the past six years, our company has grown by nearly 70%. Our company is currently seeking a Customer Service Representative/Order Management Specialist to join our team in Wylie, TX. This position is the primary contact between Carlisle HVAC (Hardcast) and our distributor base, and is responsible for responding to orders, customers, and representative requests promptly and accurately. The CSR/OMS will be expected to form strong relationships with Customers and Manufacturer's Representatives, as well as all internal groups (Sales, Marketing, Production, Shipping, etc.). HYBRID POSITION Duties and Responsibilities: Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification. Promptly issue Credit, Debit or Return Material Authorizations. Monitor backorders, and communicate in a timely manner with customers on backorder situations. Review open orders on a regular basis and close out old orders as necessary. Maintain a network of appropriate contacts within the various Departments such as Traffic, Shipping, Purchasing, Financial Service, Production, etc. Education & Experience Requirements: Education: Associates degree required, Bachelor's degree preferred Experience: Minimum of three years customer service experience Equivalency: Combination of education and experience Knowledge, Skills & Abilities: Essential Full Performance Knowledge: SAP processes including: Order entry (orders, credits, debits and RMA's) Basic inquiry screens and queries Proper processing of credit and debit memos, and pricing corrections Understanding of inventory screens (MD04) Re-creation of order acknowledgements and invoices Basic knowledge of Shipping processes Essential Full Performance Skills: Solid organizational, communication and follow-up skills Excellent verbal and written communication skills Math SAP or other ERP system knowledge CRM knowledge Essential Full Performance Abilities: Form strong positive relationship with customers, reps, and regional managers Negotiation ability Multi-tasking ability Will be required to perform other duties as requested, directed, or assigned. What else do you get? Time off - Hard work should be rewarded. You'll receive paid vacation, sick time, a generous number of paid holidays. Healthcare - Your healthcare with us starts the very first day you're with the company! Choose one of our healthcare options that best fits your lifestyle and CCM even picks up a generous amount of the cost. Retirement Fund - Save for your retirement with a traditional or Roth 401k. We'll match a portion of your contribution starting on your first day of work. Training - We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online. Tuition Reimbursement - We invest in your growth, while you invest in ours. Ready to get the degree? We'll pick up 90% of your tuition cost. Idea Teams - You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation. Unlimited Coffee & Flavorful Teas - Caffeine fuels some of the best ideas just as much as natural energy. When you join CCM, you'll become part of a team that looks out for you, listens to your ideas and appreciates your work. We believe we have something pretty special here, and our employees seem to agree. "We raise the roof of expectations here at CCM, come home to quality."