Customer Service Rep - Tennessee, Clarksville

The announced job offer is made public by the firm: Florim Solution, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Clarksville, in the country US - at this current ZipCode: 37040

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

TEXT 'JOBS' to 1-844-HRFLORIM (1-)

for all openings

CUSTOMER SERVICE REP FULL-TIME

Florim USA is looking for an experienced Customer Service Rep for DAY SHIFT Position in the Clarksville, TN area. $19 per hour.

REQUIREMENTS OF CUSTOMER SERVICE REP

• Associate's degree or 4-5 years experience in Customer Service
• SAP experience strongly preferred or familiarity with sales order process of an ERP system
• Great organizational and time management skills
• Excellent communication skills and enjoys working with customers
• Must have a sense or urgency - awareness of timeliness and deadlines
• Must be a self-starter

RESPONSIBILITIES OF CUSTOMER SERVICE REP

Customer Service Rep communicates with customers by computer and phone, processes orders, claims, credits, and coordinates the shipping of porcelain tile by performing the following duties:

• Research customer ordering history for assigned product brand. Consider projections from assigned customer to plan for future production. Participate in production planning team as needed.
• Receive order forms, determine charges for services requested. Prepares change of address records and issues discontinuance orders. Notifies customer of order process and product availability. Informs customer of new or additional products as well as discontinuance of old product. Tracks promotional prices approved by marketing supervisor and coordinates approval.
• Schedules customer orders for timely shipment. Research and expedite late shipments or non-arrivals through warehouse or UPS representative. Reports shipping errors and customer complaints to warehouse manager. Adjust inventory and orders in the SAP system to reflect actual shipment when shipping error occurs.
• Perform periodic location checks for customers. Research lot numbers and product availability within the warehouse for customer inquiries. Work with shipping coordinator to resolve inventory errors in the SAP system prior to shipment of orders.
• Service assigned accounts within specific product brand. Must conform to team atmosphere within each product brand as well as between brands.
• Cross train within brand to accommodate customers in the event another account representative is absent.
• General knowledge of the other brands is required to assist with phone inquiries.
• Maintain customer files, orders, and billing documents. Generate various computer maintained reports. Perform other incidental duties as needed (i. e., faxing, filing, typing memos and e-mail etc.)
• Maintains a clean and tidy work area.
• Adhere to all safety regulations, attend all safety training and wear required safety equipment per related safety SOP'S.

SALARY AND BENEFITS FOR CUSTOMER SERVICE REP:

Beginning pay $19.00 per hour

2 Weeks Paid Vacation

9 Paid Holidays

Free Employee Medical Insurance with Annual Physical

Benefits start on Hire Date

401(k) with Company Match

Tuition Assistance (after one year)

Employee Discounts on Tile

Employee Referral Program $250

PM22

PI