Job Simplification

The announced job offer is made public by the firm: kSARIA Corporation and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Hampshire at the city Hudson, in the country US - at this current ZipCode: 03051

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Job Overview

Hudson, NH

Description:

As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martin's top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of mission critical interconnect solutions. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, installation and logistics management.

Job Overview:

The Customer Service Representative is the primary interface between kSARIA's customers and the internal organization after a contract has been initiated. The Customer Service Representative will effectively communicate the status of the contract to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.

Position Profile:

Field incoming customer requests for order and contract status and provide responses via written correspondence and telephone contact.
Enter customer orders and confirm order receipt and delivery dates with customers
Manage various customer portals and monitor the portals for incoming orders
Monitor and complete all representations and certifications (reps & certs) required by our customers
Work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and schedule expedites.
Effectively manage the contract review and sign-off process
Other duties as they arise to support the outside sales group

Requirements:

Ability to work independently and have highly professional verbal, writing and interpersonal skills
Effective collaboration skills
Extremely tenacious and relentless to closeout customer required actions as timely as possible
Comfortable with exposure to highly confidential information
Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization
Strong Excel, Word, PowerPoint and Microsoft Office skills
Willingness to learn other software tools to continue to progress professionally
Must have previous experience in a Customer Success role
Highly professional and mature attitude
Extremely organized with high attention to detail
Experience with ERP systems in a manufacturing environment preferred.
Experience and familiarity in US government contracting FAR requirements and business terms and conditions preferred.
US citizenship or permanent resident status is required.
4 yr college degree or equivalent experience preferred.

Employee Benefits

kSARIA offer its employees a comprehensive benefits package including: