Customer Service Order CoordinatorPermanent
Texas, Houston - 77038Job Simplification
The announced job offer is made public by the firm: Alfa Laval and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Houston, in the country US - at this current ZipCode: 77038
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Job Overview
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you're looking for!
The Order Coordinator provides overall support for Alfa Laval Service orders for both our external and internal customers. Key areas include: Overall management/administration of each service order, and continually seek ways to improve the order process. The Order Coordinator opens and closes orders, provides accurate invoices, and works to provide an exceptional customer experience.
BRIEF DESCRIPTION OF POSITION (outline job duties and responsibilities):
Open and maintain service orders with accurate information Perform tasks within proprietary applications in Alfa Laval ERP tools and Service labor management systems (order parts and expedite as needed, create PO's for outsource operations, occasionally schedule freight, etc.) Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors Assist Logistical Projects team to meet published baseline measurements and KPI's Review orders for accuracy prior to invoicing Invoice jobs to end customers after completion of work Provide necessary support to Shared Services regarding Account Receivable issues, creating new customer profiles and work with customer account Data Stewards to have the customers set up in the systems Spare parts order entry and execution, coordinating with Service Center and Field Service Supervisors/Coordinators as needed Process claims through Alfa Laval claim system ACT: register, create and complete remedial actions, track warranty costs and update actions as needed in accordance with the global claims rules Acts as backup for other Logistical Projects Order Coordinators as needed Positive participation in meetings and improvement initiatives Provides management and follow up on order backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report. Perform other duties as directed by Management
ORGANIZATIONAL COMPONENTS
The Logistical Projects Order Coordinator reports directly to the Logistical Projects Manager and may indirectly receive direction from Field Service or Service Center Supervisors, Service Coordinators, or Directors. Functions with minimal supervision to open and execute orders, communicate with internal customers, and work with team members to meet KPI's and improve every customer experience.
KEY PERFORMANCE MEASURES
Length of time to invoice customer
Days Sales Outstanding
Warranty claims (open/closure in a timely manner)
ALFA LAVAL CORE COMPETENCIES NEEDED
Customer Service Orientation
Execution
Drive Tenacity
Teamwork
Flexibility
Communication Skills
Commercial Orientation
Judgment
Initiative
Integrity
Dependable
Punctual
EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED High school diploma; Associates degree in business or related field preferred.
Two years hands-on experience in a manufacturing, job shop or customer service environment
Knowledge, Skills, Abilities and Attributes Desired in Candidate:
Ability to prioritize work and meet deadlines
Excellent interpersonal, communication and organizational skills
Ability to work within stressful situations
Strong PC skills in word processing, spreadsheet and database software.
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Ability to collect information from and work in multiple systems and programs efficiently
PHYSICAL & ENVIRONMENTAL FACTORS
Main job is in an office environment with possibly 5-10% of the time in a service center environment where there is the possibility of coming into contact with residues of customers' products.
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
EEO/Vet/Disabled Employer
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Houston, TX 77038: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you're looking for!
The Order Coordinator provides overall support for Alfa Laval Service orders for both our external and internal customers. Key areas include: Overall management/administration of each service order, and continually seek ways to improve the order process. The Order Coordinator opens and closes orders, provides accurate invoices, and works to provide an exceptional customer experience.
BRIEF DESCRIPTION OF POSITION (outline job duties and responsibilities):
Open and maintain service orders with accurate information Perform tasks within proprietary applications in Alfa Laval ERP tools and Service labor management systems (order parts and expedite as needed, create PO's for outsource operations, occasionally schedule freight, etc.) Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors Assist Logistical Projects team to meet published baseline measurements and KPI's Review orders for accuracy prior to invoicing Invoice jobs to end customers after completion of work Provide necessary support to Shared Services regarding Account Receivable issues, creating new customer profiles and work with customer account Data Stewards to have the customers set up in the systems Spare parts order entry and execution, coordinating with Service Center and Field Service Supervisors/Coordinators as needed Process claims through Alfa Laval claim system ACT: register, create and complete remedial actions, track warranty costs and update actions as needed in accordance with the global claims rules Acts as backup for other Logistical Projects Order Coordinators as needed Positive participation in meetings and improvement initiatives Provides management and follow up on order backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report. Perform other duties as directed by Management
ORGANIZATIONAL COMPONENTS
The Logistical Projects Order Coordinator reports directly to the Logistical Projects Manager and may indirectly receive direction from Field Service or Service Center Supervisors, Service Coordinators, or Directors. Functions with minimal supervision to open and execute orders, communicate with internal customers, and work with team members to meet KPI's and improve every customer experience.
KEY PERFORMANCE MEASURES
Length of time to invoice customer
Days Sales Outstanding
Warranty claims (open/closure in a timely manner)
ALFA LAVAL CORE COMPETENCIES NEEDED
Customer Service Orientation
Execution
Drive Tenacity
Teamwork
Flexibility
Communication Skills
Commercial Orientation
Judgment
Initiative
Integrity
Dependable
Punctual
EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED High school diploma; Associates degree in business or related field preferred.
Two years hands-on experience in a manufacturing, job shop or customer service environment
Knowledge, Skills, Abilities and Attributes Desired in Candidate:
Ability to prioritize work and meet deadlines
Excellent interpersonal, communication and organizational skills
Ability to work within stressful situations
Strong PC skills in word processing, spreadsheet and database software.
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Ability to collect information from and work in multiple systems and programs efficiently
PHYSICAL & ENVIRONMENTAL FACTORS
Main job is in an office environment with possibly 5-10% of the time in a service center environment where there is the possibility of coming into contact with residues of customers' products.
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
EEO/Vet/Disabled Employer
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Houston, TX 77038: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
Alfa Laval
Texas, Houston - 77038- Agency