Customer Service Manager - North Carolina, Raleigh

Customer Service ManagerPermanent

North Carolina, Raleigh - 27601
  • Applications 0
  • Post Date: 2022-10-22
  • Views 316
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Axon LLC
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Axon LLC and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of North Carolina at the city Raleigh, in the country US - at this current ZipCode: 27601

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Job Overview

At ProMach, were looking for people who want to shine. Youll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist.

ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention?Keep reading.

Axon, based in Raleigh, NC, manufactures shrink sleeving, tamper evident banding, and stretch sleeve applicators as well as heat shrink tunnels that are engineered for reliability, flexibility, and value. Utilizing continuous motion technology, Axon product labeling equipment applications include beverages, processed foods in tubs and jars, cultured dairy products, pharmaceuticals, health & beauty aids, novelties, and household products. Axon is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide. Through multiple brands, Pro Mach provides product packaging and processing equipment, PMMI certified training, installation, parts, and service for primary and secondary packaging, flexible packaging, end-of-line packaging, and identification and tracking. For more information on Pro Machs brands, visit.

Axon is seeking a Customer Service Manager to ensure the companys customer service objectives/goals are achieved and to provide U.S. and Canadian customers with prompt, high-quality product support. The position is located in Raleigh, NC, reports to the Director of Aftermarket Services and manages the Field Service Technician group.

Does this work interest you?

Prioritize, schedule, and delegate work assignments, effectively manage service technicians and office support employees to ensure all customers receive the best product support in the shortest time possible.

Analyze customer inquiries to understand product problems and/or weaknesses. Communicate with other departments in the company to facilitate their efforts to overcome these problems and/or weaknesses for future business.

Oversee the customer service group training including certification, implementing new technologies, or changes in technical applications.

Establish standards for service technicians and office support employees to ensure customer service goals are achieved.

Oversee the warranty cost program to ensure expenses meet the companys objective, providing analysis and feedback to other teams in the company to prevent recurrence.

Work closely with the P.E. Labellers, USA service department in Cincinnati, OH to make certain all technicians are cross-trained and utilized to their full availability.

Provide end-users access to emergency assistance at all hours of the day, year-round, including holidays.

Coordinate customer training.

Coordinate all work-orders, and manage detailed field service reports (install status, warranty changes).

Assign daily tasks to in-house technicians that include training and documentation functions.

Review service reports and approve time sheets and expense reports.

Coordinate technical service participation in customer FATs and machine checkout prior to shipment.

Develop short and long-range goals and objectives for the customer service team that effectively supports the overall goals and objectives of the company.

Whats in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

If this sounds like you, we want to connect!

BS degree in a technical discipline (engineering, etc.) OR 5 years' comparable experience, preferably in the packaging industry

4+ years experience in customer service, engineering, or production. Good understanding of companys machinery to effectively handle customer problems

Working knowledge of mechanical/electrical technical applications

Excellent verbal and written communication skills, which includes presentation skill

Good computer skills (Microsoft Office Word/Excel)

Good interpersonal skills and ability to successfully handle a multitasked role

Some domestic and international travel may be required

We have been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach?Follow us on,, and!

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Employer Overview

Axon LLC

North Carolina, Raleigh - 27601
  • Agency