Customer Service ManagerPermanent
Georgia, Fayetteville - 30214Job Simplification
The announced job offer is made public by the firm: South Atlanta Veterinary Emergency & Specialty and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Fayetteville, in the country US - at this current ZipCode: 30214
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Job Overview
South Atlanta Veterinary Specialty and Emergency (a Thrive Pet Healthcare Partner) is looking to add a Customer Service Manager to our amazing Team!
Pay Band: $18 - $30/hour previous experience required!
Benefits:
Health Insurance, Dental Insurance, Vision Insurance
401(k)
Paid Parental leave
Paid Purrental Leave (when you adopt a new pet)
Short- & Long-Term Disability
Scholarships to Penn Foster Veterinary Technology program
Supplemental Benefits
Health Savings Accounts
Flexible Spending Accounts
Annual Performance Reviews
Referral Bonuses
MAP Bonus program for continuous employment for 3 years ($2,500), 5 years ($7,500) and 10 years ($25,000)
Holiday pay
Paid Time Off
CE Paid Time Off
Employee Assistance Program
Generous Pet Discounts
Uniforms provided, and much more!
Job Summary:
The CSR Manager is responsible for leading the front desk team at the practice, by providing staffing supervision, customer service, and training. He/she works directly with the Hospital Administrator to ensure the hospital provides exceptional customer service to referring DVMs and clients through a well-trained, compassionate team of receptionists.
RESPONSIBILITIES TO INCLUDE but not limited to:
Maintaining quality service by establishing and enforcing hospital standards
Serve as a member of the leadership team
Employee management (interview/hire/develop/review)
Maintain and develop proven process' to implement within the team
Monitors housekeeping and clean-up duties to ensure hospital areas are clean, properly stocked and orderly.
Act as a liaison between the reception team, and the medical/support team
Ensure OSHA and Safety program guidelines are followed
Oversee client flow to ensure clients and patients are seen and treated in professional, timely and competent manner.
Proficient in the use of Office 365, phone system, copier, TV/Cable, and other front desk equipment. Coordinates with Hospital Administrator on repairs and maintenance of front desk equipment as needed.
Schedule specialty client appointments. Assist coordination of transfers and consults for referral patients and scheduling admit and follow-up appointments
Maintain excellent rapport with a specialty department doctors and support staff
Assist with requests from referring veterinarians
Assist in inter-hospital communication training and coaching.
Candidate must have:
Medical or veterinary knowledge
3+ Years of management experience
3+ Years of customer service experience
Flexible availability that may include days, nights, weekends, and holidays
Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
Highly organized and above-average attention to detail
Resourceful and collaborative problem resolution skills
Strong and respectful written and verbal communication skills
Skills - Proven leadership and communication skills, exceptional customer service, Coaching, Supervision, Delegation, Computer literacy.
Pay Band: $18 - $30/hour previous experience required!
Benefits:
Health Insurance, Dental Insurance, Vision Insurance
401(k)
Paid Parental leave
Paid Purrental Leave (when you adopt a new pet)
Short- & Long-Term Disability
Scholarships to Penn Foster Veterinary Technology program
Supplemental Benefits
Health Savings Accounts
Flexible Spending Accounts
Annual Performance Reviews
Referral Bonuses
MAP Bonus program for continuous employment for 3 years ($2,500), 5 years ($7,500) and 10 years ($25,000)
Holiday pay
Paid Time Off
CE Paid Time Off
Employee Assistance Program
Generous Pet Discounts
Uniforms provided, and much more!
Job Summary:
The CSR Manager is responsible for leading the front desk team at the practice, by providing staffing supervision, customer service, and training. He/she works directly with the Hospital Administrator to ensure the hospital provides exceptional customer service to referring DVMs and clients through a well-trained, compassionate team of receptionists.
RESPONSIBILITIES TO INCLUDE but not limited to:
Maintaining quality service by establishing and enforcing hospital standards
Serve as a member of the leadership team
Employee management (interview/hire/develop/review)
Maintain and develop proven process' to implement within the team
Monitors housekeeping and clean-up duties to ensure hospital areas are clean, properly stocked and orderly.
Act as a liaison between the reception team, and the medical/support team
Ensure OSHA and Safety program guidelines are followed
Oversee client flow to ensure clients and patients are seen and treated in professional, timely and competent manner.
Proficient in the use of Office 365, phone system, copier, TV/Cable, and other front desk equipment. Coordinates with Hospital Administrator on repairs and maintenance of front desk equipment as needed.
Schedule specialty client appointments. Assist coordination of transfers and consults for referral patients and scheduling admit and follow-up appointments
Maintain excellent rapport with a specialty department doctors and support staff
Assist with requests from referring veterinarians
Assist in inter-hospital communication training and coaching.
Candidate must have:
Medical or veterinary knowledge
3+ Years of management experience
3+ Years of customer service experience
Flexible availability that may include days, nights, weekends, and holidays
Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
Highly organized and above-average attention to detail
Resourceful and collaborative problem resolution skills
Strong and respectful written and verbal communication skills
Skills - Proven leadership and communication skills, exceptional customer service, Coaching, Supervision, Delegation, Computer literacy.
Employer Overview
South Atlanta Veterinary Emergency & Specialty
Georgia, Fayetteville - 30214- Agency