Customer Service Manager (CSM)Permanent
Missouri, Independence - 64055Job Simplification
The announced job offer is made public by the firm: Star Beauty and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Independence, in the country US - at this current ZipCode: 64055
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Star Beauty is looking for CSM(customer service manager) who can manage teams and provide highest quality of service to customers.
Shift
You can choose in between morning shift and afternoon shift.
Morning shift: 9am-2:30pm (Mon-Sat)
Afternoon shift: 2pm-8pm (Mon-Sat)
Roles of CSM
communicate courteously with customers to find out their needs.
provide help to each customers based on their needs or questions.
investigate and find solutions for customer complaints and issues in a timely manner.
keep accurate records of communications with customers to improve quality of customer service.
analyze statistics or other data to determine the level of customer service you or sales staffs are providing.
lead or supervise sales staffs so they can reach their full potential
setup customer service goals for each members and help them/guide them to reach their goals.
train staff to deliver a high standard of customer service
improve customer service procedures, policies and standards if needed.
meet with other managers to discuss possible improvements on the level of customer service.
help manage staff recruitment and appraisals
learn about new products and services to keep your knowledge up to date.
Requirements
at least one year of customer service experience.
professional telephone voice/manner
ability to multi-task, prioritize and manage time effectively.
must be flexible, spontaneous, and able to deal with unexpected.
ability to stay calm when customers are stressed or upset.
able to maintain a positive and professional attitude toward customers at all times.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Schedule:
Day shift
Evening shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Independence, MO 64055: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
Work Location: One location
Shift
You can choose in between morning shift and afternoon shift.
Morning shift: 9am-2:30pm (Mon-Sat)
Afternoon shift: 2pm-8pm (Mon-Sat)
Roles of CSM
communicate courteously with customers to find out their needs.
provide help to each customers based on their needs or questions.
investigate and find solutions for customer complaints and issues in a timely manner.
keep accurate records of communications with customers to improve quality of customer service.
analyze statistics or other data to determine the level of customer service you or sales staffs are providing.
lead or supervise sales staffs so they can reach their full potential
setup customer service goals for each members and help them/guide them to reach their goals.
train staff to deliver a high standard of customer service
improve customer service procedures, policies and standards if needed.
meet with other managers to discuss possible improvements on the level of customer service.
help manage staff recruitment and appraisals
learn about new products and services to keep your knowledge up to date.
Requirements
at least one year of customer service experience.
professional telephone voice/manner
ability to multi-task, prioritize and manage time effectively.
must be flexible, spontaneous, and able to deal with unexpected.
ability to stay calm when customers are stressed or upset.
able to maintain a positive and professional attitude toward customers at all times.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Schedule:
Day shift
Evening shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Independence, MO 64055: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
Work Location: One location
Employer Overview
Star Beauty
Missouri, Independence - 64055- Agency