Customer Service LeadPermanent
Oregon, Portland - 97201Job Simplification
The announced job offer is made public by the firm: Vitamin T and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Oregon at the city Portland, in the country US - at this current ZipCode: 97201
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Job Overview
Overview
We are partnering with a leading apparel retailer to bring on a Customer Service Lead!! This position will be rewarding, it will be challenging, and it will most definitely not be just another job. You'll be an ambassador of the company's brand - everything they stand for: drive, determination, the
unyielding commitment to excellence, these all will be a part of your everyday experience. They're committed to making every consumer's experience a rewarding one, and as a member of our Digital Commerce Consumer Services team, your contributions will be a big part of their success.
As a Lead for the Consumer Services Team you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer related issues with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of escalated consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting the retailer's integrity and sound business practices. As part of an experienced
team, you will also be a main floor resource and a primary resource for the company's Digital Commerce, Social Media and Experts teams.
You will be asked to:
Communicate effectively, apply judgement, decision making, and knowledge of job and business to teammates and other internal contacts.
Be an expert resource in training/coaching on all systems.
Share best practices and serve as a mentor to team members to support training and development of individuals.
Continuously seek to reduce the overall turn time for issue resolution to ensure a premium experience for consumers.
Assist in providing employee performance feedback/response call coaching to team and management.
Become trained in other areas of the department and provide cross-functional support as required.
Responsible for:
Proper utilization of phone and computer systerms and following established department policy and procedures.
Act as a liaison between business unit/brand and the consumer services team, seeking out relevant information to bring back to the team.
Proactively provide relevant information to teammates to enhance customer service.
Responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution.
Partner with management, Business Analysts, Systems Analysts and Production Support to continually seek business process improvements through the use of technology, new procedures and criteria review.
Communicate, recommend, & implement solutions.
Complete special projects as needed.
Requirements for the position include:
Bachelor's degree in Business or related field required
2 years; related work experience in lieu of a degree
Minimum 3 years; experience in Customer Service, Retail and/or Sales, including 1 year of experience in a lead or supervisory role
Strong Customer Service skills are critical, including experience with escalated customer service issues.
Experience providing Customer Service via multiple methods (phone, e-mail, live chat, face-to-face, postal mail, etc.) desired
Strong problem solving/resolution oriented skills.
Superior decision making skills, including the ability to quickly understand and analyze new information and situations.
Strong multi-tasking and organizational skills.
Must demonstrate initiative and the ability to work independently within a diverse team environment.
Exceptional oral and written communication skills
We are partnering with a leading apparel retailer to bring on a Customer Service Lead!! This position will be rewarding, it will be challenging, and it will most definitely not be just another job. You'll be an ambassador of the company's brand - everything they stand for: drive, determination, the
unyielding commitment to excellence, these all will be a part of your everyday experience. They're committed to making every consumer's experience a rewarding one, and as a member of our Digital Commerce Consumer Services team, your contributions will be a big part of their success.
As a Lead for the Consumer Services Team you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer related issues with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of escalated consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting the retailer's integrity and sound business practices. As part of an experienced
team, you will also be a main floor resource and a primary resource for the company's Digital Commerce, Social Media and Experts teams.
You will be asked to:
Communicate effectively, apply judgement, decision making, and knowledge of job and business to teammates and other internal contacts.
Be an expert resource in training/coaching on all systems.
Share best practices and serve as a mentor to team members to support training and development of individuals.
Continuously seek to reduce the overall turn time for issue resolution to ensure a premium experience for consumers.
Assist in providing employee performance feedback/response call coaching to team and management.
Become trained in other areas of the department and provide cross-functional support as required.
Responsible for:
Proper utilization of phone and computer systerms and following established department policy and procedures.
Act as a liaison between business unit/brand and the consumer services team, seeking out relevant information to bring back to the team.
Proactively provide relevant information to teammates to enhance customer service.
Responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution.
Partner with management, Business Analysts, Systems Analysts and Production Support to continually seek business process improvements through the use of technology, new procedures and criteria review.
Communicate, recommend, & implement solutions.
Complete special projects as needed.
Requirements for the position include:
Bachelor's degree in Business or related field required
2 years; related work experience in lieu of a degree
Minimum 3 years; experience in Customer Service, Retail and/or Sales, including 1 year of experience in a lead or supervisory role
Strong Customer Service skills are critical, including experience with escalated customer service issues.
Experience providing Customer Service via multiple methods (phone, e-mail, live chat, face-to-face, postal mail, etc.) desired
Strong problem solving/resolution oriented skills.
Superior decision making skills, including the ability to quickly understand and analyze new information and situations.
Strong multi-tasking and organizational skills.
Must demonstrate initiative and the ability to work independently within a diverse team environment.
Exceptional oral and written communication skills
Employer Overview
Vitamin T
Oregon, Portland - 97201- Agency