Customer Service LeadPermanent
California, Fresno - 93650Job Simplification
The announced job offer is made public by the firm: Netafim Irrigation and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Fresno, in the country US - at this current ZipCode: 93650
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Description:
POSITION OVERVIEW
The Customer Service Representative (CSR) Lead role is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. The CSR Lead supports the company's customer service activities. The CSR lead help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns.
RESPONSIBILITIES
Esker order processing system development, training, support, reports, new user set up, daily monitoring
Running report for orders that have not been processed within SLA
Salesforce - Support CS in training, writing work instructions, implementing changes
Monthly Lean meeting reporting of lean practices in CS
CSR coverage for when CSR's call out sick - distribute workload and provide coverage as needed
Vonage phone system development, training, support
Dealer Portal development, training, support
Reels Reporting - Forecast and Reel Returns
New Dealer Onboarding
New Hire Training
New CSR Onboarding
OTD - Coding and reporting
EDI - Maintenance, troubleshooting system issues
OnScreen - Guide creation and maintenance
MOR reporting & presentation
FIFO Drip Board development, training, work instructions, maintenance
Interviewing new CSRs
Coordinating with presenters for scheduling meetings
Requirements: SKILLS/TRAITS/CHARACTERISTICS
A sense of urgency in ensuring customer needs are being met in a timely manner
Able to motivate employees - creating a team environment and reinforcing the company's culture.
Communication and relationship skills that foster long-term customer satisfaction
Capable of accurate data entry and able to effectively use Microsoft Office products
Ability to multi-task, requiring solid time management and organizational abilities in a fast-paced environment with excellent attention to detail
Problem solving skills with analytical and technical aptitude
The ability to adapt and work toward continuous improvement
Ability to respond to and follow through on customer requests
Able to deliver results toward specific goals
Demonstrating a consistent positive attitude and customer focus
EDUCATION and/or EXPERIENCE
4 years' experience in a customer service role and/or industry related experience preferred
LANGUAGE SKILLS
Fluent in English
Bilingual Spanish speaking is a plus
PI
POSITION OVERVIEW
The Customer Service Representative (CSR) Lead role is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. The CSR Lead supports the company's customer service activities. The CSR lead help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns.
RESPONSIBILITIES
Esker order processing system development, training, support, reports, new user set up, daily monitoring
Running report for orders that have not been processed within SLA
Salesforce - Support CS in training, writing work instructions, implementing changes
Monthly Lean meeting reporting of lean practices in CS
CSR coverage for when CSR's call out sick - distribute workload and provide coverage as needed
Vonage phone system development, training, support
Dealer Portal development, training, support
Reels Reporting - Forecast and Reel Returns
New Dealer Onboarding
New Hire Training
New CSR Onboarding
OTD - Coding and reporting
EDI - Maintenance, troubleshooting system issues
OnScreen - Guide creation and maintenance
MOR reporting & presentation
FIFO Drip Board development, training, work instructions, maintenance
Interviewing new CSRs
Coordinating with presenters for scheduling meetings
Requirements: SKILLS/TRAITS/CHARACTERISTICS
A sense of urgency in ensuring customer needs are being met in a timely manner
Able to motivate employees - creating a team environment and reinforcing the company's culture.
Communication and relationship skills that foster long-term customer satisfaction
Capable of accurate data entry and able to effectively use Microsoft Office products
Ability to multi-task, requiring solid time management and organizational abilities in a fast-paced environment with excellent attention to detail
Problem solving skills with analytical and technical aptitude
The ability to adapt and work toward continuous improvement
Ability to respond to and follow through on customer requests
Able to deliver results toward specific goals
Demonstrating a consistent positive attitude and customer focus
EDUCATION and/or EXPERIENCE
4 years' experience in a customer service role and/or industry related experience preferred
LANGUAGE SKILLS
Fluent in English
Bilingual Spanish speaking is a plus
PI
Employer Overview
Netafim Irrigation
California, Fresno - 93650- Agency