Customer Service III - Georgia, Atlanta

The announced job offer is made public by the firm: Experis and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30301

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Experis, a ManpowerGroup company has an exciting contract opportunity for one of our key clients, a Fortune 500 American global biopharmaceutical company that is engaged in the discovery, development, and manufacturer of healthcare products.

IT IS A REOMOTE ROLE BUT CANDIDATE SHOULD BE LOCAL TO AUSTIN TEXAS

Below are some key highlights of position:

Project Details:
Job Title:Customer Service/Technical Support Specialist
Client Location:Austin TX
Role:REMOTE but need to be onsite for training for 2 weeks
Contract6 Months + possibility of extension

Qualification:

Education:

Associates Degree Required.

Key Skills:

• Ability to read and understand training and job aids written in English and communicate with U.S. based customers.
• 2 years customer service
• Customer service, strong oral and written skills
• Requires minimum of two years' experience as Customer Service Representative and demonstrate proficiency in all aspects of that position.
• Demonstrated oral and written communication skills required to communicate with customers and internal support organizations.
• Proven demonstrated analytical and problem-solving skills.

Responsibilities

• Provide first tier product support via phone, email, online web tools for Allergan Aesthetics current Medical Devices; CoolSculpting, Coolsculpting Elite, Cooltone, and Diamond Glow.
• Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
• Process and submit service requests in a timely manner.
• Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
• Complete all required training to be able to function in various aspects of position.
• Serve as the customer advocate and liaison to resolve service problems quickly and fairly for customers.

Apply Now!