Customer Service / Dispatch NSC - Texas, Denton

The announced job offer is made public by the firm: Technology Resource Center of America and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Denton, in the country US - at this current ZipCode: 76205

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

TRCA is looking for a qualified candidate to provide support to end users on a variety of service requests related to their phone system, data network, or other technological devices. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personal requests for technical support. Documents, tracks, and monitors the service ticket to ensure a timely resolution. Ability to provide service from the beginning to the end of the department process. This includes taking the customer call, dispatching the appropriate technician to the customer site, and then following up to make sure that the end resolution was to the satisfaction of the customer.

Job Duties:

Provides top notch customer service

Works with sales team to provide customer service regarding phone system requests.

Has direct contact with the customer regarding service requests

Dispatches technicians internally or nationwide for service work

Opens and manages service orders in ticketing software

Tracks service tickets from beginning to the end of the project

Qualifications:

Previous customer service experience is a Must

Ability to stay calm when resolving customer issues

Excellent verbal and written communication

Excellent follow up and organizational skills

Intermediate understanding of computers

Time management skills and ability to handle multiple tasks

Prior telecommunication technology skills very helpful

Monday - Friday

$15 - $16 per hour

PI