Customer Service CoordinatorPermanent
Arizona, Fountain Hills - 85268Job Simplification
The announced job offer is made public by the firm: USAA and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Fountain Hills, in the country US - at this current ZipCode: 85268
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Job Overview
Purpose of Job
We are currently seeking a Manager, Bank Sales and Service Contact Center to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-1 with USAA. It is an onsite role for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL facility. Hours can range from 7 AM-10 PM CST with possible weekends.
We're looking for those who share our values of honesty, integrity, loyalty, and service. By using the HOH Fellowship Programs our goal is to create a premier experience for transitioning service members, veterans, and military spouses that increases competitiveness and enhances opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.
Serves as a team leader, coach, mentor, role model, and change agent to a team of front-line employees who facilitate the financial security of members through needs-based sales and/or service conversations through a variety of channels for a variety of Banking products and services. Accountable for team performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors.
Job Requirements
Primary Responsibilities:
Preferred Qualifications:
Compensation
Hiring Our Heroes fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. A geographic differential and/or shift premium may be applicable for this role, depending upon where and when this job is performed. The salary range for this position is: $66,300- $119,500.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are currently seeking a Manager, Bank Sales and Service Contact Center to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-1 with USAA. It is an onsite role for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL facility. Hours can range from 7 AM-10 PM CST with possible weekends.
We're looking for those who share our values of honesty, integrity, loyalty, and service. By using the HOH Fellowship Programs our goal is to create a premier experience for transitioning service members, veterans, and military spouses that increases competitiveness and enhances opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. The HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.
Serves as a team leader, coach, mentor, role model, and change agent to a team of front-line employees who facilitate the financial security of members through needs-based sales and/or service conversations through a variety of channels for a variety of Banking products and services. Accountable for team performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors.
Job Requirements
Primary Responsibilities:
- Identifies and leads existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Drives business results and ensures employees provide appropriate Banking solutions to meet member needs.
- Responsible for adherence to coaching and leadership routines.
- Responsible for employee development through regular coaching and timely feedback. Selects, develops, and supports employees in fulfillment of USAA's Mission.
- Performs managerial administrative duties to include performance evaluations, timesheet reviews, salary reviews, performance management, career counseling, and resolution of employee issues.
- Handles member critical issues and makes appropriate decisions based on policies.
- Maintains compliance with policies, procedures, and regulations by achieving compliance and risk mitigation goals.
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of call center, financial services or military experience.
- 2 years as a team lead, supervisory or management experience.
- Strong decision-making skills.
- Demonstrated experience in leading and improving processes.
- Ability to understand, interpret and coach employees on bank regulatory and compliance requirements.
Preferred Qualifications:
- Current participant in the Cohort 23-1 Hiring Our Heroes Fellowship Programs
- Proven track record to influence and inspire change
- Strong written/verbal communication skills
- Demonstrated critical thinking skills
Compensation
Hiring Our Heroes fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. A geographic differential and/or shift premium may be applicable for this role, depending upon where and when this job is performed. The salary range for this position is: $66,300- $119,500.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employer Overview
USAA
Arizona, Fountain Hills - 85268- Agency