Customer Service Case Handler - Kansas, Home

The announced job offer is made public by the firm: Capita plc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kansas at the city Home, in the country US - at this current ZipCode: 66438

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Job Title: Customer Service (Customer Relations Case Handler) Start date: 31st October 2022 Contract: Permanent Location: Homebased Salary: £22,347 per annum (pro rota) Shift/Hours: 37.5 hours per week. Shift pattern: 5 week days & 1 weekend day - various shift patterns available Job title: Customer Service Case Handler Job Description: Deliver premium level customer service on behalf of Capita This is an exciting opportunity to work as part of our outstanding Customer Solutions Team. The team manage complaints across all product lines and deal with sensitive customer issues escalated from the front-line customer service teams. We are passionate about delivering a premium level of customer experience, demonstrating an advanced level of customer service with a personalised and customised approach. Your primary responsibility will be the case management of customer complaints, often complex in nature and in need of a swift resolution. Your empathetic nature will allow you to build strong relationships with customers, and you'll take great satisfaction from taking full ownership of customer issues until resolution is achieved. As for your development, we've designed a programme to transform our ambassadors as they grow. From the moment you join us, you'll benefit from training and development opportunities that will help you reach your full potential. What you'll be doing: Handle escalated customer queries with empathy and integrity Recover the customer journey to provide fair and reasonable resolution Understand defects that generate complaints and identify improvements Update customer files to reflect correspondence in an accurate and timely manner, with accurate and high-quality note taking essential Delight customers with quality customer service, meeting their needs with the right outcome and demonstrating the added value What we're looking for: Excellent customer focus. Experience of complaint handling Excellent problem solving and communication skills to resolve complaints Able to work collaboratively as part of a team Showing a keen interest in emerging technologies Excellent verbal and written communication skills You will have the ability to work under pressure, working to deadlines and targets IT literacy skills A quiet and private space to work from home with a strong WiFi connection What's in it for you: As part of our team you'll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too: A competitive salary 23 days annual leave (pro rata) plus Bank Holidays dependent on shift pattern A wide range of discounts on many products and services Interest free season ticket loans Monthly incentive schemes Voluntary health, dental and vision benefits Company matched pension and life assurance The option to buy extra leave Employee assistance programmes Discounted gym memberships Paid time to volunteer in your community Discounts on leisure, travel, technology, fashion and food. What we hope you'll do next Choose 'Apply now' to fill out our short application, so that we can find out more about you. You'll have the option to upload your resume, but it's not essential. As the first step in the recruitment process, you'll then be sent a link to take part in our online assessment to check if you're a good fit for the role. What will happen next Your application will be reviewed We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from and complete as soon as possible Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team It's important to note that where our offices are open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time. We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. Location: Home-Based - GBR United Kingdom Time Type: Contract Type: Permanent