Customer Service Case Analyst (On Site)Permanent
Michigan, Saginaw - 48603Job Simplification
The announced job offer is made public by the firm: Morley Companies and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Saginaw, in the country US - at this current ZipCode: 48603
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About the Role:
Are you good at communicating with people and have a knack for handling the details?
Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.
In your position as a Customer Service Case Analyst, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.
While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know.
What You'll Do
Reach out to auto dealerships
Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints
Create a case assessment
Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint
Please note: This is an on-site position in Saginaw, Michigan. You'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours.
Skills for Success:
Strong communication skills
Excellent attention to detail
Computer navigation and typing skills
Microsoft Office proficiency
Eligibility Requirements
High school diploma or equivalent
Able to work on site in Saginaw, Michigan
Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation: Monday to Friday, primarily 8 a.m. - 5 p.m., with a rotational shift until 8 p.m. or 10 p.m. a couple times per month (No weekends!)
Nice to Have
College degree in a relevant field
Prior experience working in banking, accounting or an automotive dealership
Why Morley?:
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid vacation, sick time and holidays
Associate wellness program (earn rewards for meeting health goals)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance
Benefits to Make Your Life Easier
Teladoc: Free online access to doctors 24/7
Registered nurse 24/7 help desk
44North patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (online will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .
Thank you for your interest in Morley.
Morley & COVID-19
Our priority is the health and safety of our Morley Family members.
In March 2020, we instituted the Morley COVID-19 Response Team, which continues to meet daily to minimize or eliminate our associates' exposure to COVID-19 and provide assurance that Morley is a safe place to work. This team continues to update policies based on CDC, OSHA, MIOSHA and Michigan Department of Health & Human Services guidelines as new information is released.
Currently, most associates work remotely. Those who do work on site are not required to wear masks, vaccination is encouraged but not mandatory, and social distancing is exercised based on associate preference. People with symptoms or a positive test result are asked to remain home. According to the CDC, our COVID-19 community level is rated as low. If this rating changes to medium or high, our COVID-19 Response Team will revisit policies and processes in order to protect our Morley Family members from infection.
Due to the precautions we have taken, Morley has experienced very little spread of COVID-19 in our offices since 2020 (as verified through the Saginaw County Department of Public Health). If you have questions or concerns, please don't hesitate to reach out to us via chat or at .
Are you good at communicating with people and have a knack for handling the details?
Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.
In your position as a Customer Service Case Analyst, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.
While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know.
What You'll Do
Reach out to auto dealerships
Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints
Create a case assessment
Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint
Please note: This is an on-site position in Saginaw, Michigan. You'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours.
Skills for Success:
Strong communication skills
Excellent attention to detail
Computer navigation and typing skills
Microsoft Office proficiency
Eligibility Requirements
High school diploma or equivalent
Able to work on site in Saginaw, Michigan
Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation: Monday to Friday, primarily 8 a.m. - 5 p.m., with a rotational shift until 8 p.m. or 10 p.m. a couple times per month (No weekends!)
Nice to Have
College degree in a relevant field
Prior experience working in banking, accounting or an automotive dealership
Why Morley?:
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid vacation, sick time and holidays
Associate wellness program (earn rewards for meeting health goals)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance
Benefits to Make Your Life Easier
Teladoc: Free online access to doctors 24/7
Registered nurse 24/7 help desk
44North patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (online will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .
Thank you for your interest in Morley.
Morley & COVID-19
Our priority is the health and safety of our Morley Family members.
In March 2020, we instituted the Morley COVID-19 Response Team, which continues to meet daily to minimize or eliminate our associates' exposure to COVID-19 and provide assurance that Morley is a safe place to work. This team continues to update policies based on CDC, OSHA, MIOSHA and Michigan Department of Health & Human Services guidelines as new information is released.
Currently, most associates work remotely. Those who do work on site are not required to wear masks, vaccination is encouraged but not mandatory, and social distancing is exercised based on associate preference. People with symptoms or a positive test result are asked to remain home. According to the CDC, our COVID-19 community level is rated as low. If this rating changes to medium or high, our COVID-19 Response Team will revisit policies and processes in order to protect our Morley Family members from infection.
Due to the precautions we have taken, Morley has experienced very little spread of COVID-19 in our offices since 2020 (as verified through the Saginaw County Department of Public Health). If you have questions or concerns, please don't hesitate to reach out to us via chat or at .
Employer Overview
Morley Companies
Michigan, Saginaw - 48603- Agency