Customer Service Associate, Parts - The Toro CompanyPermanent
Minnesota, Not Specified -Job Simplification
The announced job offer is made public by the firm: The Toro Company and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Customer Service Associate - The Toro Company
Who Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
As a Customer Service Associate, you will be responsible for providing frontline customer service and support for internal and external customers through order entry, order maintenance, order inquiries, and related problem research and resolution. Support includes technical assistance and providing information regarding part identification, availability and pricing with the use of various software and documented procedures. Demonstrates high standards of professional conduct with all internal and external customers.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
1. Handling incoming calls, emails and all other forms of communications. Provide accurate information and support to dealers, distributors, mass retailers, rental accounts and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Responsible for handling all order activities including processing returns and credits, logging 100% of contacts in the Salesforce CRM system. Thorough working knowledge of order entry system and other modules to handle all aspects of order management required. Ability to work with warehouse operations to manage order handling and parts distribution as needed.
2. Provide technical frontline support to dealers, distributors, mass retailers, rental accounts and other departments regarding part identification, pricing, part availability, part research, and internal part issues. Ability to utilize online parts reference tools including part drawings and follow documented processes.
3. Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction. Responsible for creating and maintaining process documentation. Effectively organizes, assembles and arranges resources for optimum efficiency.
4. Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence.
5. Provide daily departmental support or responsible for managing the following: divisional marketing programs, customer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration, inventory allocation checks, ecommerce support and various reporting functions.
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
High school education or GED required; college education preferred.
Minimum of 2 years customer service experience, in working in high pressure situations, fast paced environments, and demonstrated practice with tactful in conflict resolution situations.
Ability to manage large workload utilizing mutli-tasking, prioritization and organizing skills. Aptitude to learn rapidly and adapt quickly to changing situations.
SAP and/or Mechanical experience and/or proficiency in reading drawings and schematics a plus.
Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs.
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
Competitive Salary - The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
As a Customer Service Associate, you will be responsible for providing frontline customer service and support for internal and external customers through order entry, order maintenance, order inquiries, and related problem research and resolution. Support includes technical assistance and providing information regarding part identification, availability and pricing with the use of various software and documented procedures. Demonstrates high standards of professional conduct with all internal and external customers.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
1. Handling incoming calls, emails and all other forms of communications. Provide accurate information and support to dealers, distributors, mass retailers, rental accounts and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Responsible for handling all order activities including processing returns and credits, logging 100% of contacts in the Salesforce CRM system. Thorough working knowledge of order entry system and other modules to handle all aspects of order management required. Ability to work with warehouse operations to manage order handling and parts distribution as needed.
2. Provide technical frontline support to dealers, distributors, mass retailers, rental accounts and other departments regarding part identification, pricing, part availability, part research, and internal part issues. Ability to utilize online parts reference tools including part drawings and follow documented processes.
3. Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction. Responsible for creating and maintaining process documentation. Effectively organizes, assembles and arranges resources for optimum efficiency.
4. Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence.
5. Provide daily departmental support or responsible for managing the following: divisional marketing programs, customer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration, inventory allocation checks, ecommerce support and various reporting functions.
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
High school education or GED required; college education preferred.
Minimum of 2 years customer service experience, in working in high pressure situations, fast paced environments, and demonstrated practice with tactful in conflict resolution situations.
Ability to manage large workload utilizing mutli-tasking, prioritization and organizing skills. Aptitude to learn rapidly and adapt quickly to changing situations.
SAP and/or Mechanical experience and/or proficiency in reading drawings and schematics a plus.
Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs.
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
Competitive Salary - The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employer Overview
The Toro Company
Minnesota, Not Specified -- Agency