Customer Service AssociatePermanent
New Brunswick (NB), Fredericton - E3AJob Simplification
The announced job offer is made public by the firm: Accenture and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Brunswick (NB) at the city Fredericton, in the country CA - at this current ZipCode: E3A
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Positions Based in Fredericton, NB
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $16.50 per hour starting wage and a $1000 signing bonus!
$4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!
NOC Code 6552
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 12 consecutive years.
What can you expect from us?
Competitive hourly rate ($16.50 base to start)
Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Sign on bonus of $1000.
Shift premiums for evening shifts, 7 days a week.
We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance.
Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
Annual merit increases based on performance.
Recognition for individual efforts.
Spacious workstations with updated technology platforms and equipment.
Supportive environment to assist with individual success.
Opportunities for continued self-development with access to extension online courses.
Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support for up to 3 months.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
Opportunity to give back to the community supporting local causes and volunteer efforts.
As a member of Accenture Utilities BPO Services, the incumbent is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
Receives calls and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customer's needs
May perform follow upon incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May take accountability for effectively handling senior level escalations or customer complaints received via various sources
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
May manage the team by resource planning in order to optimize availability, set goals and objectives for each team member and ensure individuals meet their targets
May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
Ensure proper documentation, notification, escalation, tracking and follow-up
Document troubleshooting efforts and customer information in data capture tool and when required, transfer call or promptly notify responsible party for resolution
Liaise with other support teams, or product teams
Provide functional and/or technical support
Complete all training (i.e. on processes, tools and on functional subject of support)
Take direction and complete simple technical tasks
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent
Ability to meet travel requirements, when applicable
Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills.
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication (written and oral) and interpersonal skill.
Excellent Interpersonal skills
Excellent analytical skills, decision making ability and problem solving skills
High-quality communication skills, both verbal and written
Ability to multitask effectively and complete a variety of tasks concurrently
Ability to plan and use time effectively
Ability to work as part of a team
High level of flexibility
Excellent verbal and written communication skills
Excellent Soft Skills
Client focused with a passion for Customer service
Demonstrated leadership in professional setting; either military or civilian
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $16.50 per hour starting wage and a $1000 signing bonus!
$4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!
NOC Code 6552
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 12 consecutive years.
What can you expect from us?
Competitive hourly rate ($16.50 base to start)
Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Sign on bonus of $1000.
Shift premiums for evening shifts, 7 days a week.
We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance.
Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
Annual merit increases based on performance.
Recognition for individual efforts.
Spacious workstations with updated technology platforms and equipment.
Supportive environment to assist with individual success.
Opportunities for continued self-development with access to extension online courses.
Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support for up to 3 months.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
Opportunity to give back to the community supporting local causes and volunteer efforts.
As a member of Accenture Utilities BPO Services, the incumbent is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
Receives calls and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customer's needs
May perform follow upon incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May take accountability for effectively handling senior level escalations or customer complaints received via various sources
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
May complete and resolve non-call customer contact requests received by mail, web or email
May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
May manage the team by resource planning in order to optimize availability, set goals and objectives for each team member and ensure individuals meet their targets
May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
Ensure proper documentation, notification, escalation, tracking and follow-up
Document troubleshooting efforts and customer information in data capture tool and when required, transfer call or promptly notify responsible party for resolution
Liaise with other support teams, or product teams
Provide functional and/or technical support
Complete all training (i.e. on processes, tools and on functional subject of support)
Take direction and complete simple technical tasks
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent
Ability to meet travel requirements, when applicable
Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills.
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication (written and oral) and interpersonal skill.
Excellent Interpersonal skills
Excellent analytical skills, decision making ability and problem solving skills
High-quality communication skills, both verbal and written
Ability to multitask effectively and complete a variety of tasks concurrently
Ability to plan and use time effectively
Ability to work as part of a team
High level of flexibility
Excellent verbal and written communication skills
Excellent Soft Skills
Client focused with a passion for Customer service
Demonstrated leadership in professional setting; either military or civilian
Employer Overview
Accenture
New Brunswick (NB), Fredericton - E3A- Agency