Customer Service Associate, Apartments.com- AtlantaPermanent
Georgia, Atlanta - 30326Job Simplification
The announced job offer is made public by the firm: CoStar Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30326
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Associate, Atlanta
Job Description
As the network with the most visitors, has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website, offering property, commuter, and neighborhood information across the US. A CoStar Group subsidiary, the network includes and is supported by the largest professional research team, which has visited and photographed over 50,000 properties nationwide. Our team makes over one million calls each month to apartment owners and property managers, collecting and verifying current availabilities, rental rates, policies, leasing incentives and more. offers more rental listings than any other apartments website and offers innovative features and tools for our customers.
At we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers' various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You'll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.
Your Role:
Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group and technology, tools and products
Meet and exceed customer and Costar's expectations
Basic Qualifications:
Associates degree required or Bachelors degree preferred
2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Results and solutions oriented approach to solving customer problems
Open to working some weekends in order to provide customer service to all clients
Excellent verbal and written communication and influencing skills
Preferred Qualifications:
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Job Description
As the network with the most visitors, has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website, offering property, commuter, and neighborhood information across the US. A CoStar Group subsidiary, the network includes and is supported by the largest professional research team, which has visited and photographed over 50,000 properties nationwide. Our team makes over one million calls each month to apartment owners and property managers, collecting and verifying current availabilities, rental rates, policies, leasing incentives and more. offers more rental listings than any other apartments website and offers innovative features and tools for our customers.
At we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers' various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You'll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.
Your Role:
Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group and technology, tools and products
Meet and exceed customer and Costar's expectations
Basic Qualifications:
Associates degree required or Bachelors degree preferred
2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Results and solutions oriented approach to solving customer problems
Open to working some weekends in order to provide customer service to all clients
Excellent verbal and written communication and influencing skills
Preferred Qualifications:
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Employer Overview
CoStar Group
Georgia, Atlanta - 30326- Agency