Customer Service and Support SpecialistPermanent
Ohio, Cleveland - 44113Job Simplification
The announced job offer is made public by the firm: Electronic Merchant Systems and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Cleveland, in the country US - at this current ZipCode: 44113
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_Customer Service and Support Specialist_
Required Duties and Responsibilities:
Respond to incoming phone calls, emails and chat from EMS merchants
Provide your customer with an exceptional experience and drive client satisfaction
Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
Provide accurate information and guidance to manage your customer's expectations and to help them understand their accounts
Qualifications:
Passion for high levels of Customer Service
Desire to be a punctual team player
Attention to Detail
Basic aptitude for troubleshooting hardware, software and communication issues
Ability to navigate a computerized data entry system (training is provided)
Job Benefits:
On the Job training program
Business casual dress code
Excellent location in Tower City
Medical, Dental and Vision insurance available after 90 days of employment
401K program available after 180 days of employment
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Duties:
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Communication method(s) used:
Email
Phone
This Job Is:
A job for which military experienced candidates are encouraged to apply
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
The hours for the position are 11:30AM-8PM, with the requirement to work one weekend day. Is this something that you are comfortable with?
Work Location: One location
Required Duties and Responsibilities:
Respond to incoming phone calls, emails and chat from EMS merchants
Provide your customer with an exceptional experience and drive client satisfaction
Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
Provide accurate information and guidance to manage your customer's expectations and to help them understand their accounts
Qualifications:
Passion for high levels of Customer Service
Desire to be a punctual team player
Attention to Detail
Basic aptitude for troubleshooting hardware, software and communication issues
Ability to navigate a computerized data entry system (training is provided)
Job Benefits:
On the Job training program
Business casual dress code
Excellent location in Tower City
Medical, Dental and Vision insurance available after 90 days of employment
401K program available after 180 days of employment
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Duties:
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Communication method(s) used:
Phone
This Job Is:
A job for which military experienced candidates are encouraged to apply
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
The hours for the position are 11:30AM-8PM, with the requirement to work one weekend day. Is this something that you are comfortable with?
Work Location: One location
Employer Overview
Electronic Merchant Systems
Ohio, Cleveland - 44113- Agency