Customer Service Agent IIPermanent
Michigan, Michigan Center - 49254Job Simplification
The announced job offer is made public by the firm: H.B. Fuller and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Michigan Center, in the country US - at this current ZipCode: 49254
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
The Customer Service Agent reports to the Customer Service Manager and has account management responsibilities, and is the single-point-of-contact for his/her assigned customers (either by geography and/or customer channel), to ensure customer satisfaction is achieved; and assist in achieving the company's set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety.
• Single-Point-of-Contact to customer. Ensure your customer's needs and expectations are met. Follow through with requests to completion.
• Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time.
• Create new customers and maintain existing. Ensure customer's address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in SAP. Modify as necessary based on information provided by the customer, Sales and/or the Credit department.
• Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
• Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations.
• Work closely with Sales representatives
• Less than 10% travel
Requirements:
• High school diploma or equivalent
• 2+ years experience in Customer Service
• Ability to take inbound and outbound calls
• SAP experience an advantage
• Strong computer skills in: Microsoft systems, Outlook, Excel
• Strong communication skills; written, telephone, speaking, reading and listening
• Flexible with hours ( some mandatory overtime may be required)
Employees are eligible for full benefits, including medical, dental, insurance, 401k contribution, paid time off and paid holidays. This position may also qualify for medical reimbursement depending on the employee's annual base salary. If qualified, H.B. Fuller will pay up to 100% of the employee's medical premium. All employees also qualify for an annual cash bonus, based on business performance. Annual raises are rewarded based on company and individual performance.
_At H.B. Fuller, we are proud to be an Equal Opportunity Employer and are committed to providing all applicants and employees with equal employment opportunity. We subscribe to the Office of Federal Contract Compliance Programs (OFCCP) policy of employing and promoting individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other protected classification._
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Supplemental pay types:
Bonus pay
Experience:
Customer relationship management: 1 year (Preferred)
Microsoft Office: 1 year (Required)
Work Location: One location
The Customer Service Agent reports to the Customer Service Manager and has account management responsibilities, and is the single-point-of-contact for his/her assigned customers (either by geography and/or customer channel), to ensure customer satisfaction is achieved; and assist in achieving the company's set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety.
• Single-Point-of-Contact to customer. Ensure your customer's needs and expectations are met. Follow through with requests to completion.
• Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time.
• Create new customers and maintain existing. Ensure customer's address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in SAP. Modify as necessary based on information provided by the customer, Sales and/or the Credit department.
• Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
• Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations.
• Work closely with Sales representatives
• Less than 10% travel
Requirements:
• High school diploma or equivalent
• 2+ years experience in Customer Service
• Ability to take inbound and outbound calls
• SAP experience an advantage
• Strong computer skills in: Microsoft systems, Outlook, Excel
• Strong communication skills; written, telephone, speaking, reading and listening
• Flexible with hours ( some mandatory overtime may be required)
Employees are eligible for full benefits, including medical, dental, insurance, 401k contribution, paid time off and paid holidays. This position may also qualify for medical reimbursement depending on the employee's annual base salary. If qualified, H.B. Fuller will pay up to 100% of the employee's medical premium. All employees also qualify for an annual cash bonus, based on business performance. Annual raises are rewarded based on company and individual performance.
_At H.B. Fuller, we are proud to be an Equal Opportunity Employer and are committed to providing all applicants and employees with equal employment opportunity. We subscribe to the Office of Federal Contract Compliance Programs (OFCCP) policy of employing and promoting individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other protected classification._
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Supplemental pay types:
Bonus pay
Experience:
Customer relationship management: 1 year (Preferred)
Microsoft Office: 1 year (Required)
Work Location: One location
Employer Overview
H.B. Fuller
Michigan, Michigan Center - 49254- Agency