Customer Service Agent - Fraud Claims - Ohio, Deerfield

The announced job offer is made public by the firm: Macy's, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Deerfield, in the country US - at this current ZipCode: 44411

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About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference. Macy's Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there's an opportunity for you to shine at Macy's Credit and Customer Service. Job Overview: Responsible for reviewing, investigating, and determining action to be taken as it pertains to suspicious activity, a cancelled order, declined transaction, or unauthorized activity. Providing excellent customer service when speaking with customers about suspicious activity and utilizing multiple tools across applications to make decisions. Initiating the fraud claims process on Macy's and Bloomingdale's Proprietary and American Express accounts. Taking inbound and making outbound calls to customer for additional information on an established fraud claim. Review all account data to determine the type of fraud action to be taken. For Cobrand accounts, review transaction data for possible chargeback rights based on the Business and Operational Policies set by American Express. Essential Functions: Answer inbound calls as it relates to fraudulent/suspicious activity, cancelled orders, lost or stolen card reports, new/active fraud claims, or other call related inquiries. Investigate cases and resolve the issues. Contact customers when potential fraud or risk has been identified to verify account activity or regarding an active fraud claim Communicate and provide information to customers via email, fax, and regular mail services, as well as inbound and outbound phone calls. Handle the life cycle of the investigation from the inbound call, setting up the case, investigating the claim, determining resolution of the claim, and communicating the decision with the customer. Investigate fraud claims to establish legitimacy of facts to set up a fraud claim case. Process monetary adjustments on credit accounts including debit and credit adjustments in accordance with Business and Operational policies Assist Frontline and other departments with escalated or complicated cases. Complete projects. Regular, dependable attendance and punctuality. Qualifications and Competencies: High School Diploma or equivalent required Less than 1 year Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone Excellent customer service skills and the ability to handle confidential information with the utmost discretion Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Ability to be a self-starter who is comfortable taking the initiative; Strong decision-making abilities; Strong analytical skills; excellent communication skills; Ability to navigate multiple computer applications and work from a dual monitor setup; Ability to complete financial transactions accurately and proficiently; Experience with mainframe, ICM, and MS Excel and Word. Physical Requirements: Requires prolonged periods of sitting and constant communication with customers Requires working with multiple computer screens and programs simultaneously for extended periods of time. Occasionally required to move/reach, stoop, kneel and crouch Frequently lift/move up to 10lbs CALL00