Customer Service AgentPermanent
Connecticut, Brookfield - 06804Job Simplification
The announced job offer is made public by the firm: ROM Technologies, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Connecticut at the city Brookfield, in the country US - at this current ZipCode: 06804
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Job Overview
Overview
About Our Company: ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers remote rehabilitative care for orthopedic patients. Our technology is proven to yield faster recoveries with less pain and better outcomes. Our first pioneer device and platform are complete and now to market. Demand is intense, with orders from more than 700 physicians for 11,000 units already and growing quickly. We are currently fulfilling these orders, and simultaneously scaling up to fulfill the booming demand.
We proudly source the components in our device domestically, making them true "Made in America" products. We aim to design and build products that live up to the historic reputation of the finest American quality, and we seek new members of our team who would like to contribute to this goal.
About the Position:
ROMTech now seeks a motivated individual to join our fast-growing customer service department as a full-time, Customer Service Agent in Brookfield, CT. This role will have the responsibility of answering calls, dispatching calls to technicians, troubleshooting technical issues, and other administrative tasks. Candidates must be available Monday through Friday, 9:00am- 5:30pm EST (Monday - Wednesday, onsite & Thursday & Friday, remote). Candidate MUST be able to work weekends, when needed.
Duties & Responsibilities :
Manage surgeon/DME e-commerce orders and data entry
Provide phone support for post-op patients and work directly with DMEs and Field Clinicians
Responsible for performing all Customer Service Agent responsibilities in accordance with established company protocols
Schedule Field Clinician follow-up appointments as necessary
Work as a liaison between the operational and clinical team, patients, surgeons, and DMEs
Serve as the first point of contact for patient inquiries
Comply with attendance at all ROMTech mandated trainings
Always exhibit excellent customer service skills to both external and internal customers
Utilize automated systems to log and retrieve information
Accurately enter surgeon and DME orders in a timely manner
Assist customers effectively by solving technical problems that may arise with the PortableConnect and any other ROMTech devices
Identify and escalate difficult customer situations to the appropriate party
Complete supporting paperwork and data entry as required
Consistently capture customer information accurately and appropriately
Qualifications & Requirements:
Minimum of 2-3 years of customer service experience, preferably in a call center
Minimum of 2 years in medical customer service, preferred
Effective verbal and active listening skills
Courteous and professional demeanor
Strong communication and writing skills
Detailed oriented and works with a high degree of accuracy
Ability to type 60 words per minute
Proficient understanding of computers
Ability to prioritize and work in a fast-paced environment
Handles confidential financial and personal information appropriately
Ability to tactfully manage stressful and difficult situations
Possess strong problem-solving skills
Experience with a CRM system
Experience working remotely
Associate degree or higher preferred
Candidates must be able to pass a pre-employment drug test and criminal background check.
Qualified candidates, please respond and include:
A cover letter detailing why you are an ideal fit for this job
An up-to-date resume
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Experience:
Call center: 2 years (Required)
Medical terminology: 2 years (Preferred)
Customer service: 2 years (Required)
Work Location: Hybrid remote in Brookfield, CT 06804
About Our Company: ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers remote rehabilitative care for orthopedic patients. Our technology is proven to yield faster recoveries with less pain and better outcomes. Our first pioneer device and platform are complete and now to market. Demand is intense, with orders from more than 700 physicians for 11,000 units already and growing quickly. We are currently fulfilling these orders, and simultaneously scaling up to fulfill the booming demand.
We proudly source the components in our device domestically, making them true "Made in America" products. We aim to design and build products that live up to the historic reputation of the finest American quality, and we seek new members of our team who would like to contribute to this goal.
About the Position:
ROMTech now seeks a motivated individual to join our fast-growing customer service department as a full-time, Customer Service Agent in Brookfield, CT. This role will have the responsibility of answering calls, dispatching calls to technicians, troubleshooting technical issues, and other administrative tasks. Candidates must be available Monday through Friday, 9:00am- 5:30pm EST (Monday - Wednesday, onsite & Thursday & Friday, remote). Candidate MUST be able to work weekends, when needed.
Duties & Responsibilities :
Manage surgeon/DME e-commerce orders and data entry
Provide phone support for post-op patients and work directly with DMEs and Field Clinicians
Responsible for performing all Customer Service Agent responsibilities in accordance with established company protocols
Schedule Field Clinician follow-up appointments as necessary
Work as a liaison between the operational and clinical team, patients, surgeons, and DMEs
Serve as the first point of contact for patient inquiries
Comply with attendance at all ROMTech mandated trainings
Always exhibit excellent customer service skills to both external and internal customers
Utilize automated systems to log and retrieve information
Accurately enter surgeon and DME orders in a timely manner
Assist customers effectively by solving technical problems that may arise with the PortableConnect and any other ROMTech devices
Identify and escalate difficult customer situations to the appropriate party
Complete supporting paperwork and data entry as required
Consistently capture customer information accurately and appropriately
Qualifications & Requirements:
Minimum of 2-3 years of customer service experience, preferably in a call center
Minimum of 2 years in medical customer service, preferred
Effective verbal and active listening skills
Courteous and professional demeanor
Strong communication and writing skills
Detailed oriented and works with a high degree of accuracy
Ability to type 60 words per minute
Proficient understanding of computers
Ability to prioritize and work in a fast-paced environment
Handles confidential financial and personal information appropriately
Ability to tactfully manage stressful and difficult situations
Possess strong problem-solving skills
Experience with a CRM system
Experience working remotely
Associate degree or higher preferred
Candidates must be able to pass a pre-employment drug test and criminal background check.
Qualified candidates, please respond and include:
A cover letter detailing why you are an ideal fit for this job
An up-to-date resume
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Experience:
Call center: 2 years (Required)
Medical terminology: 2 years (Preferred)
Customer service: 2 years (Required)
Work Location: Hybrid remote in Brookfield, CT 06804
Employer Overview
ROM Technologies, Inc.
Connecticut, Brookfield - 06804- Agency