Customer Service Agent (Bilingual)Permanent
Quebec (QC), Montréal - H2S 1V6Job Simplification
The announced job offer is made public by the firm: Altitude Sports and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Quebec (QC) at the city Montréal, in the country CA - at this current ZipCode: H2S 1V6
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We're Altitude Sports, Canada's ecommerce leader, working and playing at the intersection of fashion and the outdoors. As one big team striving for excellence at every opportunity, we're made up of specialists in every department: outdoor lovers and fashion enthusiasts; runners and skiers; cyclists, thrill seekers and trend setters. Sure, we've grown into Canada's largest e-commerce retailer of outdoor and urban gear and apparel, and are still growing - but at heart we're still that local independent shop that opened on Saint Denis Street in Montreal almost 40 years ago.
Our vision
To be the biggest little shop.
Our mission
To equip our clients with the most durable & well-designed goods through an ecommerce experience that's unequaled.
Our values
Put the customer first. Just say it. Run with it. Have fun.
The role
As a Customer Experience Agent, you will be called upon to provide courteous service and advice to our customers via chat, email or telephone. We are looking for courteous and passionate agents, available full-time (minimum 32 hours/week). We are looking for agents to join the team for a 4-month period.
What you will do
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email or telephone;
Assist and advise our customers on the products sold on according to their needs;
Process requests for product returns, price matches, warranties, etc.;
Process refunds and follow up on them;
Follow up on orders and any research related to them;
Follow up with our warehouse, marketing, or product content teams as needed;
Remain vigilant in the face of potential fraud.
What you need to have
Experience in a customer service role (in person or online);
Fluent in English and French, both written and spoken;
Naturally courteous and professional in your approach;
Keen interest in fashion and outdoor products;
Ability to manage several tasks simultaneously;
Able to stay calm in stressful situations;
Experience with Gladly, Zendesk, Shopify (an asset).
Desired Availabilities:
Our Customer Experience Centre is open 7 days a week
Available schedule: part-time or full-time (24-40h per week), possibility of a mixed schedule: day, evening and weekend
4-week training period at the office (Little Italy in Montreal)
Hybrid - work-from-home with requirement to work from the office 1x per week
Available for a 4-month period.
Hourly Wage
$16.50 per hour + performance bonus (up to $18.50per hour)
What's in it for you
When we do work that matters, we feel engaged and happier. The same goes for benefits: so we provide you with health, learning and well-being tools to help you reach your goals. Some of these include:
Discounts on outdoor and fashion brands for you and your family once you complete your contract
A modern workspace in the heart of Montreal's Little Italy
A chance to participate in social committees, sports teams, group outings and contests
A 150$ referral bonus if we hire one of your referrals
Our vision
To be the biggest little shop.
Our mission
To equip our clients with the most durable & well-designed goods through an ecommerce experience that's unequaled.
Our values
Put the customer first. Just say it. Run with it. Have fun.
The role
As a Customer Experience Agent, you will be called upon to provide courteous service and advice to our customers via chat, email or telephone. We are looking for courteous and passionate agents, available full-time (minimum 32 hours/week). We are looking for agents to join the team for a 4-month period.
What you will do
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email or telephone;
Assist and advise our customers on the products sold on according to their needs;
Process requests for product returns, price matches, warranties, etc.;
Process refunds and follow up on them;
Follow up on orders and any research related to them;
Follow up with our warehouse, marketing, or product content teams as needed;
Remain vigilant in the face of potential fraud.
What you need to have
Experience in a customer service role (in person or online);
Fluent in English and French, both written and spoken;
Naturally courteous and professional in your approach;
Keen interest in fashion and outdoor products;
Ability to manage several tasks simultaneously;
Able to stay calm in stressful situations;
Experience with Gladly, Zendesk, Shopify (an asset).
Desired Availabilities:
Our Customer Experience Centre is open 7 days a week
Available schedule: part-time or full-time (24-40h per week), possibility of a mixed schedule: day, evening and weekend
4-week training period at the office (Little Italy in Montreal)
Hybrid - work-from-home with requirement to work from the office 1x per week
Available for a 4-month period.
Hourly Wage
$16.50 per hour + performance bonus (up to $18.50per hour)
What's in it for you
When we do work that matters, we feel engaged and happier. The same goes for benefits: so we provide you with health, learning and well-being tools to help you reach your goals. Some of these include:
Discounts on outdoor and fashion brands for you and your family once you complete your contract
A modern workspace in the heart of Montreal's Little Italy
A chance to participate in social committees, sports teams, group outings and contests
A 150$ referral bonus if we hire one of your referrals
Employer Overview
Altitude Sports
Quebec (QC), Montréal - H2S 1V6- Agency