Customer Operations Specialist (Continuous Improvement)Permanent
Minnesota, Not Specified -Job Simplification
The announced job offer is made public by the firm: Dover Precision Components and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
We have an exciting global opportunity available for a brilliant Customer Operations Specialist to join CPC on their continuous improvement journey!
Reporting to the Global Director of Customer Service, this talented individual will coordinate Process Improvement initiatives across the Customer Service Fulfillment team. The role will take responsibility identifying issues to improve, qualifying the issues, developing and training processes, and ensuring quality sustainability. The customer service operations specialist will work with teams and leaders to create and complete projects designed to empower ownership of the continuous improvement cycle.
Essential Responsibilities:
Continuous Improvement:
Partners with stakeholders and be responsible for building the end-to-end processes to remove manual efforts and ensure integrity in our success metrics
Conducts root causes analyses and implements routines and behaviors into daily operations to eliminate waste from the production and distribution process.
Collaborates with internal teams to ensure customer requirements and goals are met
Synthesizes and communicates findings and recommendations to business and process leaders
Develops and coordinates trainings in process improvement methodologies to instill a continuous improvement mindset on the team
Quality Analysis and Assurance:
Develops, reviews and revises metrics / measurements that monitor key points to assure alignment among stakeholders and customer needs
Partners with BI teams on data pipelines and dashboards
Creates action plans to address KPIs that do not meet target
Process Documentation :
Identifies best practices to implement standard processes
Captures as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence
Training :
Analyzes, designs, develops, implements, and evaluates instructional systems and programs and training curriculum and materials
Responsible for the administration and the maintenance of the training curriculum and materials
Provides material to allow for directed and employee self-directed learning and effective knowledge transfers
Coordinates employee training & validation process (including new hire orientation)
This position will be based out of our Roseville, MN location.
Basic Qualifications:
High School diploma or equivalent
5+ years in customer service
Excellent interpersonal and communication skills
High degree of problem solving and decision making
Advanced skills in data analytics and MS Excel
Training experience
Capable of collecting and validating relevant business information
Ability to travel to various DPC manufacturing sites up to 5% of the time may be required
Preferred Qualifications:
Associate's degree or Bachelor's degree in business, marketing, communications or supply chain.
3+ years Oracle or complex ERP systems experience
Technical Aptitude
Ability to lead others to a consensus and influence change.
Job Type: Full-time
Pay: $53,056.10 - $60,000.00 per year
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Roseville, MN: Reliably commute or planning to relocate before starting work (Required)
Experience:
ERP systems: 1 year (Required)
Communication skills: 5 years (Required)
Process improvement: 3 years (Required)
Customer service: 5 years (Required)
Microsoft Excel: 3 years (Required)
Work Location: One location
Reporting to the Global Director of Customer Service, this talented individual will coordinate Process Improvement initiatives across the Customer Service Fulfillment team. The role will take responsibility identifying issues to improve, qualifying the issues, developing and training processes, and ensuring quality sustainability. The customer service operations specialist will work with teams and leaders to create and complete projects designed to empower ownership of the continuous improvement cycle.
Essential Responsibilities:
Continuous Improvement:
Partners with stakeholders and be responsible for building the end-to-end processes to remove manual efforts and ensure integrity in our success metrics
Conducts root causes analyses and implements routines and behaviors into daily operations to eliminate waste from the production and distribution process.
Collaborates with internal teams to ensure customer requirements and goals are met
Synthesizes and communicates findings and recommendations to business and process leaders
Develops and coordinates trainings in process improvement methodologies to instill a continuous improvement mindset on the team
Quality Analysis and Assurance:
Develops, reviews and revises metrics / measurements that monitor key points to assure alignment among stakeholders and customer needs
Partners with BI teams on data pipelines and dashboards
Creates action plans to address KPIs that do not meet target
Process Documentation :
Identifies best practices to implement standard processes
Captures as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence
Training :
Analyzes, designs, develops, implements, and evaluates instructional systems and programs and training curriculum and materials
Responsible for the administration and the maintenance of the training curriculum and materials
Provides material to allow for directed and employee self-directed learning and effective knowledge transfers
Coordinates employee training & validation process (including new hire orientation)
This position will be based out of our Roseville, MN location.
Basic Qualifications:
High School diploma or equivalent
5+ years in customer service
Excellent interpersonal and communication skills
High degree of problem solving and decision making
Advanced skills in data analytics and MS Excel
Training experience
Capable of collecting and validating relevant business information
Ability to travel to various DPC manufacturing sites up to 5% of the time may be required
Preferred Qualifications:
Associate's degree or Bachelor's degree in business, marketing, communications or supply chain.
3+ years Oracle or complex ERP systems experience
Technical Aptitude
Ability to lead others to a consensus and influence change.
Job Type: Full-time
Pay: $53,056.10 - $60,000.00 per year
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Roseville, MN: Reliably commute or planning to relocate before starting work (Required)
Experience:
ERP systems: 1 year (Required)
Communication skills: 5 years (Required)
Process improvement: 3 years (Required)
Customer service: 5 years (Required)
Microsoft Excel: 3 years (Required)
Work Location: One location
Employer Overview
Dover Precision Components
Minnesota, Not Specified -- Agency