Customer Experience SupervisorPermanent
Florida, Arcadia - 34266Job Simplification
The announced job offer is made public by the firm: Bethel Farms and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Arcadia, in the country US - at this current ZipCode: 34266
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Job Overview
Description:
Bethel Farms LLLP, a private and family-owned leading agricultural company, is seeking a service and team-oriented Customer Experience Supervisor with strong leadership, interpersonal and problem-solving skills to join . This role is ideal for a strong communicator and team motivator with a customer-centric attitude and collaboration and organizational skillsets who enjoys working in a family oriented, supportive, and innovative environment.
The Customer Experience Supervisor will be responsible for the strategic planning and execution of all Customer Experience operations at Bethel Farms. Core duties include management and leadership of processes for the continuous improvement of the customer experience team. As a key leader in the business development value stream, the Customer Experience Supervisor will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. The Customer Experience Supervisor will provide team members with the appropriate training, tools, direction, and motivation that enable their success.
Our Culture: At Bethel Farms, we cultivate a supportive, collaborative, family-like culture that motivates our team members to give their best and realize their full potential. New ideas and an innovative spirit are welcomed and appreciated. Our relationships are built on trust, mutual respect, open communication, and a shared sense of purpose. We value our team members for their unique strengths and contributions and the integral role they each play in the overall success of our business.
Benefits:
Family-oriented, innovative, supportive culture
Competitive Medical Insurance benefit for Employees
Dental, Vision, STD/LTD, Life Insurance
Employee health and wellness programs
401K with 4% company match
Paid time off (PTO) and holiday pay
Employee incentives
Training and development opportunities
Workplace celebrations
Community Volunteer Program
Employee and Family Assistance Program (EAP)
Employee discounts
Essential Duties and Responsibilities:
Oversee and assist Bethel Customer Experience Representative team members in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Recruits, trains, coaches, and develops Customer Experience staff members.
Train Customer Experience Representatives in the company's customer service policies, procedures, and best practices.
Organize and oversee the schedules and work of assigned staff.
Conduct performance evaluations that are timely and constructive.
Directs workflow and monitors workload to ensure customer inquiries are addressed promptly.
Assists team members in identifying and solving customer issues.
Ensure that Customer Experience Representatives are informed about changes to company products and services.
Identify opportunities to update or improve customer service procedures and make recommendations to the Business Development Manager and V.P. of Sales and Marketing.
Encourage team members to look for opportunities for process simplification and improvements.
Works closely with IT department and management to develop systems, reporting and other tools to achieve organizational goals and optimum customer service.
Develops, maintains, and analyzes metrics and KPI's on Customer Experience operations and implements appropriate action plans.
Serve as the department Super User and go-to resource to support Customer Experience team members in learning and training of online customer service systems, managing, tracking, troubleshooting, and resolving customer issues and overseeing continuous system improvement.
Assist in supporting the sales team and management with preparing customer presentations and quotes.
Ensure compliance with regulatory guidelines and standards.
Participates in the training and development processes as the departmental team trainer(s).
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Bachelor's Degree preferred or equivalent experience.
6+ years Customer Service Supervisory experience
Experience in hiring, managing, mentoring, coaching, and leading a strong customer service team.
Demonstrated success establishing trust and rapport in a team environment.
Ability to work in a fast-paced environment with flexibility to quickly adapt to change.
Expertise in data extraction, data analysis, performance metrics, dashboards and preparation of professional excel-based reports and presentations
Experience in workforce management and scheduling.
Ability to effectively communicate orally and in writing with all levels of personnel in a professional manner.
Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to the Customer Experience Department.
Key Performance Indicators:
Written and verbal communication skills
Inspires others to perform with excellence
Interpersonal skills
Customer/Client Focus.
Learning Orientation.
Critical Thinking/Analysis.
Teamwork Orientation
Ability to work in a fast-paced, multitasking environment
Physical Demands of the position:
While performing the duties of this job, the employee is regularly required to sit for extended periods of time. Required to extensively talk and hear. The employee frequently is required to walk; reach with hands and arms; climb or balance; and stoop and kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
AAP/EEO Statement:
It is the policy of Bethel Farms, LLLP to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Bethel Farms, LLLP will provide reasonable accommodations for qualified individuals with disabilities.
Bethel Farms LLLP, a private and family-owned leading agricultural company, is seeking a service and team-oriented Customer Experience Supervisor with strong leadership, interpersonal and problem-solving skills to join . This role is ideal for a strong communicator and team motivator with a customer-centric attitude and collaboration and organizational skillsets who enjoys working in a family oriented, supportive, and innovative environment.
The Customer Experience Supervisor will be responsible for the strategic planning and execution of all Customer Experience operations at Bethel Farms. Core duties include management and leadership of processes for the continuous improvement of the customer experience team. As a key leader in the business development value stream, the Customer Experience Supervisor will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. The Customer Experience Supervisor will provide team members with the appropriate training, tools, direction, and motivation that enable their success.
Our Culture: At Bethel Farms, we cultivate a supportive, collaborative, family-like culture that motivates our team members to give their best and realize their full potential. New ideas and an innovative spirit are welcomed and appreciated. Our relationships are built on trust, mutual respect, open communication, and a shared sense of purpose. We value our team members for their unique strengths and contributions and the integral role they each play in the overall success of our business.
Benefits:
Family-oriented, innovative, supportive culture
Competitive Medical Insurance benefit for Employees
Dental, Vision, STD/LTD, Life Insurance
Employee health and wellness programs
401K with 4% company match
Paid time off (PTO) and holiday pay
Employee incentives
Training and development opportunities
Workplace celebrations
Community Volunteer Program
Employee and Family Assistance Program (EAP)
Employee discounts
Essential Duties and Responsibilities:
Oversee and assist Bethel Customer Experience Representative team members in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Recruits, trains, coaches, and develops Customer Experience staff members.
Train Customer Experience Representatives in the company's customer service policies, procedures, and best practices.
Organize and oversee the schedules and work of assigned staff.
Conduct performance evaluations that are timely and constructive.
Directs workflow and monitors workload to ensure customer inquiries are addressed promptly.
Assists team members in identifying and solving customer issues.
Ensure that Customer Experience Representatives are informed about changes to company products and services.
Identify opportunities to update or improve customer service procedures and make recommendations to the Business Development Manager and V.P. of Sales and Marketing.
Encourage team members to look for opportunities for process simplification and improvements.
Works closely with IT department and management to develop systems, reporting and other tools to achieve organizational goals and optimum customer service.
Develops, maintains, and analyzes metrics and KPI's on Customer Experience operations and implements appropriate action plans.
Serve as the department Super User and go-to resource to support Customer Experience team members in learning and training of online customer service systems, managing, tracking, troubleshooting, and resolving customer issues and overseeing continuous system improvement.
Assist in supporting the sales team and management with preparing customer presentations and quotes.
Ensure compliance with regulatory guidelines and standards.
Participates in the training and development processes as the departmental team trainer(s).
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Bachelor's Degree preferred or equivalent experience.
6+ years Customer Service Supervisory experience
Experience in hiring, managing, mentoring, coaching, and leading a strong customer service team.
Demonstrated success establishing trust and rapport in a team environment.
Ability to work in a fast-paced environment with flexibility to quickly adapt to change.
Expertise in data extraction, data analysis, performance metrics, dashboards and preparation of professional excel-based reports and presentations
Experience in workforce management and scheduling.
Ability to effectively communicate orally and in writing with all levels of personnel in a professional manner.
Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to the Customer Experience Department.
Key Performance Indicators:
Written and verbal communication skills
Inspires others to perform with excellence
Interpersonal skills
Customer/Client Focus.
Learning Orientation.
Critical Thinking/Analysis.
Teamwork Orientation
Ability to work in a fast-paced, multitasking environment
Physical Demands of the position:
While performing the duties of this job, the employee is regularly required to sit for extended periods of time. Required to extensively talk and hear. The employee frequently is required to walk; reach with hands and arms; climb or balance; and stoop and kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
AAP/EEO Statement:
It is the policy of Bethel Farms, LLLP to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Bethel Farms, LLLP will provide reasonable accommodations for qualified individuals with disabilities.
Employer Overview
Bethel Farms
Florida, Arcadia - 34266- Agency