Customer Experience SpecialistPermanent
Indiana, Indianapolis - 46241Job Simplification
The announced job offer is made public by the firm: Indianapolis International Airport and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Indianapolis, in the country US - at this current ZipCode: 46241
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Job Overview
The IAA requires all new employee to be fully vaccinated prior to employment. "Fully-Vaccinated" means there have been two weeks since receiving the second (2nd) dose of the Pfizer or Moderna Vaccine or the one (1) dose of the Johnson & Jonson vaccine. New employees will be required to submit their vaccination records upon day one of employment.
_ Work with an award-winning team that values YOU! _
_ Paid Childcare Reimbursements up to $10k/year _
_ Paid Tuition Assistance up to $5,250/year _
_ Generous Medical, Dental, Vision and RX _
_ Free Healthcare through Marathon Health _
_ Pet Insurance _
_ Up to 5% Match Retirement Plan _
_ Generous Paid Time Off Programs _
_ & MORE! _
_ Labor, Maintenance, Professional, and Safety Positions Available Now _
GENERAL SUMMARY/RESPONSIBILITIES
The Customer Experience (CX) Specialist is responsible for supporting concessions related customer experience initiatives at IND. This role will focus on improving the airport experience at key points throughout the passenger journey and at other interfacing points throughout the airport. Additional responsibilities include the creation, development, and implementation of customer service driven initiatives within the Concessions Department and will also foster cross-departmental partnerships to promote these initiatives. Participates in planning and hospitality of special events and conferences taking place in the community. Manages and oversees customer service and concessions related projects delegated by the Concessions Operations Manager.
ESSENTIAL FUNCTIONS
Provides customer service to the traveling public and concessionaire business partners
Manages and oversees the ACES Program and other awards recognition programs for the Concessions Program
Works with new vendor requests and determines viability of concept in alignment with customer service initiatives
Creates, implements, and fosters a real-time customer feedback program to enhance customer experience
Markets and advertises merchandising product lines that are available at the airport via social media platforms
Manages the INDOrderNow (Grab) program to enhance the customer interaction with concessions
Supports initiatives to promote and support workforce development for concessionaire business partners
Assists in administrative and operational tasks as delegated by the Concessions Operations Manager
Oversees the monthly concessions circular that updates key stakeholders on concessions activity and progress
Works with concessionaire partners on program optics - merchandising, appearance, housekeeping
Creates marketing and signage assets to increase communication to the public of daily operational items at Concession locations
Administers the communication of concessionaire initiatives with internal and external partners
Airport liaison for concessionaires corporate marketing and customer feedback departments
Leads monthly concessionaire meetings and represents concessions team as needed at community outreach engagements
Creates dashboards, charts, and assesses demographics related to the concessions program
Responsible for the creation of presentations for key department processes and topics as delegated by the Concessions Operations Manager
Manages aspects of the Concessions Refresh Program as delegated by Concessions Operations Manager
MINIMUM REQUIREMENTS
Bachelor's Degree in Business, Communications, Retail or Hospitality Management
Minimum five to seven (5-7) years Customer Service experience.
One to Three (1-3) years of Food & Beverage or Retail Management experience preferred
One to Three (1-3) years Project Management, Operations and/or Communication experience preferred
Intermediate Computer skills (Microsoft Office Suite, Webpage Development)
Effectively communicate and comprehend English, both orally and in writing. The ability to speak and comprehend Spanish is preferred.
Ability to listen, communicate, exercise good judgment, make informed strategic decisions and carry out assigned tasks.
Ability to perform all the essential functions of the job outlined above without causing a direct threat to the safety of oneself or others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this position, the employee is required to walk, sit, use of hands to finger, handle, or feel objects, reach with hands and arms, balance, stop, talk or hear. The employee must occasionally lift and/or move up to 50+ pounds or more. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. File and store information as needed. Work with varied and detailed materials. Operate a motor vehicle with a valid driver's license, use of a computer and other personal assistance devices (tablets or mobile phone) are a must for this position.
Work environment: The work environment is balanced at 50% office needs and 50% field needs in multiple work locations (concourse, parking garage, outside). The incumbent in this position is expected to work independently and as part of the team.
Job Type: Full-time
Pay: $27.18 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Work Location: One location
_ Work with an award-winning team that values YOU! _
_ Paid Childcare Reimbursements up to $10k/year _
_ Paid Tuition Assistance up to $5,250/year _
_ Generous Medical, Dental, Vision and RX _
_ Free Healthcare through Marathon Health _
_ Pet Insurance _
_ Up to 5% Match Retirement Plan _
_ Generous Paid Time Off Programs _
_ & MORE! _
_ Labor, Maintenance, Professional, and Safety Positions Available Now _
GENERAL SUMMARY/RESPONSIBILITIES
The Customer Experience (CX) Specialist is responsible for supporting concessions related customer experience initiatives at IND. This role will focus on improving the airport experience at key points throughout the passenger journey and at other interfacing points throughout the airport. Additional responsibilities include the creation, development, and implementation of customer service driven initiatives within the Concessions Department and will also foster cross-departmental partnerships to promote these initiatives. Participates in planning and hospitality of special events and conferences taking place in the community. Manages and oversees customer service and concessions related projects delegated by the Concessions Operations Manager.
ESSENTIAL FUNCTIONS
Provides customer service to the traveling public and concessionaire business partners
Manages and oversees the ACES Program and other awards recognition programs for the Concessions Program
Works with new vendor requests and determines viability of concept in alignment with customer service initiatives
Creates, implements, and fosters a real-time customer feedback program to enhance customer experience
Markets and advertises merchandising product lines that are available at the airport via social media platforms
Manages the INDOrderNow (Grab) program to enhance the customer interaction with concessions
Supports initiatives to promote and support workforce development for concessionaire business partners
Assists in administrative and operational tasks as delegated by the Concessions Operations Manager
Oversees the monthly concessions circular that updates key stakeholders on concessions activity and progress
Works with concessionaire partners on program optics - merchandising, appearance, housekeeping
Creates marketing and signage assets to increase communication to the public of daily operational items at Concession locations
Administers the communication of concessionaire initiatives with internal and external partners
Airport liaison for concessionaires corporate marketing and customer feedback departments
Leads monthly concessionaire meetings and represents concessions team as needed at community outreach engagements
Creates dashboards, charts, and assesses demographics related to the concessions program
Responsible for the creation of presentations for key department processes and topics as delegated by the Concessions Operations Manager
Manages aspects of the Concessions Refresh Program as delegated by Concessions Operations Manager
MINIMUM REQUIREMENTS
Bachelor's Degree in Business, Communications, Retail or Hospitality Management
Minimum five to seven (5-7) years Customer Service experience.
One to Three (1-3) years of Food & Beverage or Retail Management experience preferred
One to Three (1-3) years Project Management, Operations and/or Communication experience preferred
Intermediate Computer skills (Microsoft Office Suite, Webpage Development)
Effectively communicate and comprehend English, both orally and in writing. The ability to speak and comprehend Spanish is preferred.
Ability to listen, communicate, exercise good judgment, make informed strategic decisions and carry out assigned tasks.
Ability to perform all the essential functions of the job outlined above without causing a direct threat to the safety of oneself or others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this position, the employee is required to walk, sit, use of hands to finger, handle, or feel objects, reach with hands and arms, balance, stop, talk or hear. The employee must occasionally lift and/or move up to 50+ pounds or more. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. File and store information as needed. Work with varied and detailed materials. Operate a motor vehicle with a valid driver's license, use of a computer and other personal assistance devices (tablets or mobile phone) are a must for this position.
Work environment: The work environment is balanced at 50% office needs and 50% field needs in multiple work locations (concourse, parking garage, outside). The incumbent in this position is expected to work independently and as part of the team.
Job Type: Full-time
Pay: $27.18 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Work Location: One location
Employer Overview
Indianapolis International Airport
Indiana, Indianapolis - 46241- Agency