Customer Experience Coordinator / Customer ServicePermanent
South Carolina, Summerville - 29483Job Simplification
The announced job offer is made public by the firm: LCG Freight Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of South Carolina at the city Summerville, in the country US - at this current ZipCode: 29483
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Job Overview
LCG Freight Inc , a premier intermodal transportation company providing trucking/drayage services throughout the Southeast, is seeking a CUSTOMER EXPERIENCE COORDINATOR (CUSTOMER SERVICE) to help support intermodal operations in our Charleston SC location.
Customer Service experience required. Requires a can-do approach towards everything you work on and often requires you to take initiative on various tasks. Must work well with team but also be able to complete tasks individually, as needed.
GENERAL RESPONSIBILITIES:
Maintain email / phone correspondence with customers daily
Schedule deliveries with warehouses
Add loads to the dispatch load board once available for scheduling
Keep running warehouse contact sheet updated with SOP for scheduling deliveries
Update customers with scheduled delivery dates and times
Work with Dispatch Team to replace loads when warehouse is unable to receive per requested dispatch schedule
Update our online system with container movement details as they transpire
Followup with customers regarding freight that is on hold at port with US Customs or the Steam Ship Lines
Receive updated from Dispatch Team regarding driver delays and detention and update customers as per SOP
Update larger VIP client online portals of container movement and delivery confirmations
Answer phone calls and assist with directing customers to correct team member for answers
Other misc duties as assigned by Management
KEY SKILLS:
Ability to work efficiently on computers and with spreadsheets. Customer service and written communication skills must be exceptional . Ability to multi-task and work in a fast-paced environment without issue is necessary. Strong verbal and written organizational skills required. Strong attention to detail is paramount. Experience in intermodal transportation is a plus, but not required.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Customer Service Phone Call: 2 years (Required)
Intermodal Container Transportation: 1 year (Preferred)
Work Location: One location
Customer Service experience required. Requires a can-do approach towards everything you work on and often requires you to take initiative on various tasks. Must work well with team but also be able to complete tasks individually, as needed.
GENERAL RESPONSIBILITIES:
Maintain email / phone correspondence with customers daily
Schedule deliveries with warehouses
Add loads to the dispatch load board once available for scheduling
Keep running warehouse contact sheet updated with SOP for scheduling deliveries
Update customers with scheduled delivery dates and times
Work with Dispatch Team to replace loads when warehouse is unable to receive per requested dispatch schedule
Update our online system with container movement details as they transpire
Followup with customers regarding freight that is on hold at port with US Customs or the Steam Ship Lines
Receive updated from Dispatch Team regarding driver delays and detention and update customers as per SOP
Update larger VIP client online portals of container movement and delivery confirmations
Answer phone calls and assist with directing customers to correct team member for answers
Other misc duties as assigned by Management
KEY SKILLS:
Ability to work efficiently on computers and with spreadsheets. Customer service and written communication skills must be exceptional . Ability to multi-task and work in a fast-paced environment without issue is necessary. Strong verbal and written organizational skills required. Strong attention to detail is paramount. Experience in intermodal transportation is a plus, but not required.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Customer Service Phone Call: 2 years (Required)
Intermodal Container Transportation: 1 year (Preferred)
Work Location: One location
Employer Overview
LCG Freight Inc
South Carolina, Summerville - 29483- Agency