Customer Care SpecialistPermanent
Tennessee, Athens - 37303Job Simplification
The announced job offer is made public by the firm: Capstar Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Athens, in the country US - at this current ZipCode: 37303
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Job Purpose:
Delivers exceptional customer care while performing a variety of financial transactions accurately and efficiently. Addresses inquiries and maintains product and service knowledge to make referrals and leverage cross-sell opportunities to achieve financial center and bank growth objectives. Responsible for adhering to policy and procedures to minimize loss and maintain cash control of the bank's assets.
Job Responsibilities:
1.
Provide exceptional service by developing customer relationships, including prompt acknowledgement of the customer, maintaining a friendly, courteous demeanor and professional image, and ensuring customer satisfaction with each transaction.
2.
Be responsive, knowledgeable, and timely with correspondence and problem resolution.
3.
Accurately and efficiently complete customer transactions, including but not limited to, cashing checks, processing deposits and withdrawals, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, cashier's checks, stop payments, wire requests, address changes and account maintenance. Also responsible for processing mail, night depository and ATM transactions, as applicable.
4.
Follow applicable policies and procedures, regulations, and security processes, completes necessary documentation and maintains customer trust and confidentiality.
5.
Maintain an extensive working knowledge of the complete suite of products and services offered.
6.
Responsible for balancing cash drawer and maintaining control and accounting of the Bank's cash assets.
7.
Perform daily office responsibilities to maintain efficient operation of the financial center, including but not limited to: Bank Opening/Closing, Vault Opening/Closing, Cash Shipments, Handling Cash Drawers, Safe Deposit Box Opening/Closing.
8.
Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve growth objectives.
9.
Maintain scheduling flexibility and effectively partner with financial center colleagues and management.
10.
Operate cash/bank technology systems.
11.
Participate in all applicable training, including BSA/AML, Reg CC, and additional training as required by the job function.
_Note: _ _Incumbent may be asked to perform other non-essential duties as assigned._
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education
High School Diploma/GED required
Experience
Cash Handling experience; previous customer service/sales experience preferred. Must have at least moderate computer skills.
Licenses/Certifications
Management Activities: Check all that apply
Interview, select and train employees
Set and adjust their rates of pay and hours of work
Direct the work of employees
Appraise employees productivity and efficiency for the purpose of recommending promotions or other changes in status
Handle employee complaints
Discipline employees
Plan the work
Determine the techniques to be used
Apportion the work among the employees
Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time employees or their equivalent (1 full-time employee at 40 and 2 half-time employees at 20 hours each , are equivalent to 2 full-time employees).
Authority to hire or fire other employees, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.
Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
Question
Answer ( If yes, give multiple examples)
Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
Yes: Retail Operating procedures
Does this position have authority to commit the employer in matters that have significant financial impact?
No
Does this position have authority to waive or deviate from established policies and procedures without prior approval?
No
Does this position have authority to negotiate and bind the company on significant matters?
No
Is this position involved in planning long or short-term business objectives?
No
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
No
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?
Yes: this position is required to resolve customer issues as they occur.
Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.
Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements (check all that apply)
Identify and distinguish colors
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Lift/carry 26-50 lbs.
Lift/carry over 50 lbs.
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Other:
Working Conditions: Indicate the environmental aspects of the job.
Continually works in normal office conditions and in close proximity to others.
Additional working conditions (check all that apply)
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Wet or humid conditions
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
Near loud noises
In areas of strong vibration
Other:
Job Type: Full-time
Delivers exceptional customer care while performing a variety of financial transactions accurately and efficiently. Addresses inquiries and maintains product and service knowledge to make referrals and leverage cross-sell opportunities to achieve financial center and bank growth objectives. Responsible for adhering to policy and procedures to minimize loss and maintain cash control of the bank's assets.
Job Responsibilities:
1.
Provide exceptional service by developing customer relationships, including prompt acknowledgement of the customer, maintaining a friendly, courteous demeanor and professional image, and ensuring customer satisfaction with each transaction.
2.
Be responsive, knowledgeable, and timely with correspondence and problem resolution.
3.
Accurately and efficiently complete customer transactions, including but not limited to, cashing checks, processing deposits and withdrawals, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, cashier's checks, stop payments, wire requests, address changes and account maintenance. Also responsible for processing mail, night depository and ATM transactions, as applicable.
4.
Follow applicable policies and procedures, regulations, and security processes, completes necessary documentation and maintains customer trust and confidentiality.
5.
Maintain an extensive working knowledge of the complete suite of products and services offered.
6.
Responsible for balancing cash drawer and maintaining control and accounting of the Bank's cash assets.
7.
Perform daily office responsibilities to maintain efficient operation of the financial center, including but not limited to: Bank Opening/Closing, Vault Opening/Closing, Cash Shipments, Handling Cash Drawers, Safe Deposit Box Opening/Closing.
8.
Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve growth objectives.
9.
Maintain scheduling flexibility and effectively partner with financial center colleagues and management.
10.
Operate cash/bank technology systems.
11.
Participate in all applicable training, including BSA/AML, Reg CC, and additional training as required by the job function.
_Note: _ _Incumbent may be asked to perform other non-essential duties as assigned._
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education
High School Diploma/GED required
Experience
Cash Handling experience; previous customer service/sales experience preferred. Must have at least moderate computer skills.
Licenses/Certifications
Management Activities: Check all that apply
Interview, select and train employees
Set and adjust their rates of pay and hours of work
Direct the work of employees
Appraise employees productivity and efficiency for the purpose of recommending promotions or other changes in status
Handle employee complaints
Discipline employees
Plan the work
Determine the techniques to be used
Apportion the work among the employees
Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time employees or their equivalent (1 full-time employee at 40 and 2 half-time employees at 20 hours each , are equivalent to 2 full-time employees).
Authority to hire or fire other employees, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.
Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
Question
Answer ( If yes, give multiple examples)
Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
Yes: Retail Operating procedures
Does this position have authority to commit the employer in matters that have significant financial impact?
No
Does this position have authority to waive or deviate from established policies and procedures without prior approval?
No
Does this position have authority to negotiate and bind the company on significant matters?
No
Is this position involved in planning long or short-term business objectives?
No
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
No
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?
Yes: this position is required to resolve customer issues as they occur.
Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.
Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements (check all that apply)
Identify and distinguish colors
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Lift/carry 26-50 lbs.
Lift/carry over 50 lbs.
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Other:
Working Conditions: Indicate the environmental aspects of the job.
Continually works in normal office conditions and in close proximity to others.
Additional working conditions (check all that apply)
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Wet or humid conditions
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
Near loud noises
In areas of strong vibration
Other:
Job Type: Full-time
Employer Overview
Capstar Bank
Tennessee, Athens - 37303- Agency