Customer Care Specialist - (Seasonal/ Remote)Permanent
Illinois, Not Specified -Job Simplification
The announced job offer is made public by the firm: Ecentria and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Customer Care Specialists in the Telephone Response Team are the 'voice' of OpticsPlanet and must represent us professionally, politely, and with a passion for assisting customers. This position is responsible for providing a great customer experience, optimizing sales and profit margins, assisting customers navigate our website, overcoming procedural impediments, and in general, making it as easy as possible to do business with OpticsPlanet. Specialists use their product knowledge, communication, and interpersonal skills to build value by closing sales and maximizing future sales through a positive, trusting relationship with their co-workers and customers.
This is a seasonal position
Start dates for Customer Service Specialist includes October 10th and October 24th. This seasonal position is estimated to go through January 13th. Dates are subject to change.
This is a remote/work-from-home role. You must reside in one of the following states/locations: Alaska, Arizona, District of Columbia, Hawaii, Illinois, Kansas, Kentucky, Montana, North Carolina, North Dakota, Nevada, Ohio, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, or Wyoming. Note, this list of states/locations is subject to change.
Duties & Responsibilities
Answer incoming telephone inquiries from prospective and existing customers
Initiate and close sales and convert on-hold orders to active sales
Check order status for customers
Resolve issues with orders
Answer product questions and make product recommendations
Inform customers of current promotions or special sales
Make discount decisions within corporate guidelines
Answer questions about the company and its policies
Distribute incoming phone calls to appropriate departments i.e. Purchasing, Marketing, Legal, etc.
Other ad hoc duties as assigned
Qualifications, Skills & Requirements
High School Diploma or equivalent
Must type at least 30 words per minute with 95% accuracy or better
Excellent verbal communication and Customer Service skills
Experience with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service
Excellent written communication skills including spelling, grammar, and vocabulary
Knowledge of etiquette governing internet forums and chat communication
Patience, empathy, and friendliness in dealing with customers
Willingness to see customer issues through to resolution
Knowledge of principles and methods for showing, promoting, and selling technical products and services is a plus
Benefits
Medical Insurance from Blue Cross Blue Shield, including HSA, HMO, and PPO options.
Prescription, dental and vision insurance.
Employer-paid life, AD&D and disability insurance.
Employer-paid employee assistance program.
Generous FTO (flexible time off).
401k retirement benefits plan with a company match.
Voluntary legal support services, pet insurance & identity theft protection.
Salary commensurate with work experience and education.
Ecentria is the winner of many prestigious HR-driven awards, including:
Best & Brightest Place to Work in Chicago, 2021
Best & Brightest Place to Work in Chicago, 2020
Best & Brightest Place to Work in Chicago, 2019
Top Workplace in Chicago (Chicago Tribune Award), 2021
Top Workplace in Chicago (Chicago Tribune Award), 2019
Top Workplace in Chicago, (Chicago Tribune Award), 2018
Best & Brightest Place to Work in the Nation, 2019
Best & Brightest Place to Work in the Nation, 2018
Ecentria and its affiliates are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Ecentria and its affiliates are Drug Free Workplaces.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
This is a seasonal position
Start dates for Customer Service Specialist includes October 10th and October 24th. This seasonal position is estimated to go through January 13th. Dates are subject to change.
This is a remote/work-from-home role. You must reside in one of the following states/locations: Alaska, Arizona, District of Columbia, Hawaii, Illinois, Kansas, Kentucky, Montana, North Carolina, North Dakota, Nevada, Ohio, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, or Wyoming. Note, this list of states/locations is subject to change.
Duties & Responsibilities
Answer incoming telephone inquiries from prospective and existing customers
Initiate and close sales and convert on-hold orders to active sales
Check order status for customers
Resolve issues with orders
Answer product questions and make product recommendations
Inform customers of current promotions or special sales
Make discount decisions within corporate guidelines
Answer questions about the company and its policies
Distribute incoming phone calls to appropriate departments i.e. Purchasing, Marketing, Legal, etc.
Other ad hoc duties as assigned
Qualifications, Skills & Requirements
High School Diploma or equivalent
Must type at least 30 words per minute with 95% accuracy or better
Excellent verbal communication and Customer Service skills
Experience with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service
Excellent written communication skills including spelling, grammar, and vocabulary
Knowledge of etiquette governing internet forums and chat communication
Patience, empathy, and friendliness in dealing with customers
Willingness to see customer issues through to resolution
Knowledge of principles and methods for showing, promoting, and selling technical products and services is a plus
Benefits
Medical Insurance from Blue Cross Blue Shield, including HSA, HMO, and PPO options.
Prescription, dental and vision insurance.
Employer-paid life, AD&D and disability insurance.
Employer-paid employee assistance program.
Generous FTO (flexible time off).
401k retirement benefits plan with a company match.
Voluntary legal support services, pet insurance & identity theft protection.
Salary commensurate with work experience and education.
Ecentria is the winner of many prestigious HR-driven awards, including:
Best & Brightest Place to Work in Chicago, 2021
Best & Brightest Place to Work in Chicago, 2020
Best & Brightest Place to Work in Chicago, 2019
Top Workplace in Chicago (Chicago Tribune Award), 2021
Top Workplace in Chicago (Chicago Tribune Award), 2019
Top Workplace in Chicago, (Chicago Tribune Award), 2018
Best & Brightest Place to Work in the Nation, 2019
Best & Brightest Place to Work in the Nation, 2018
Ecentria and its affiliates are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Ecentria and its affiliates are Drug Free Workplaces.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Employer Overview
Ecentria
Illinois, Not Specified -- Agency