Customer Care SpecialistPermanent
New York, Syracuse - 13212Job Simplification
The announced job offer is made public by the firm: Leidos and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Syracuse, in the country US - at this current ZipCode: 13212
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Job Overview
Description
Job Description:
Leidos is hiring a Customer Care Specialist to support a utility based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If you're someone who likes to work in a support center environment, help people and solve problems, please apply to be part of this exciting program.
A portion of this position includes taking incoming phone calls for a New York utility's residential energy efficiency program. Helping with customer education and counseling with respect to residential energy efficiency (behavioral changes, programmable thermostat training, do-it-yourself upgrades, etc.), often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing, home performance, or other contractor to schedule work.
Other responsibilities include:
Implement an Energy Efficiency Plan:
Create and populate records in Customer Management System
Complete and collect appropriate customer paperwork
Provide overview of the program(s)
Conduct entry interview and energy advising consultation
Review available rebates, incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms when possible
Provide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivation
Track all activity in Customer Management System:
Fill out all appropriate fields in Customer Management System
Follow reporting requirements outlined by the Program Manager
Integrate with and support related departments as needed, such as residential energy audits, trade ally management, rebate processing, and quality assurance
Properly execute all energy advisor workflows
Address all program issues including customer, trade ally or utility complaints based on the defined procedures including proper documentation and follow-up
Plan, coordinate, and follow through on tasks and assignments in a timely manner
Other duties as assigned
Required Education & Experience:
High School Diploma or equivalent with 2+ year customer service experience or equivalent and exemplary customer service skills required. (Associate's Degree or combination of training, education, and work experience in a related field preferred)
Ability to travel to the Syracuse, NY area as needed.
Support Center Representative that can accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Demonstrated fluency in English language, both written and oral
Experience with or strong knowledge of building science principles.
Expertise with or ability to learn web-based software Microsoft Office.
Strong listening, oral and written communication skills
Industry experience preferred
Ability to communicate with clients and co-workers in a friendly, positive, respectful manner
Ability to maintain a professional demeanor, even under pressure
Effectively utilizes available resources to achieve goals
Strong organizational and time management skills
Demonstrate accuracy and thoroughness in all work products
Self-motivated and driven to deliver on goals
Ability to prioritize, multi-task and deliver in a fast-paced environment
Ability to identify improvement opportunities
Pay Range:
Pay Range $33,150.00 - $51,000.00 - $68,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job Description:
Leidos is hiring a Customer Care Specialist to support a utility based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If you're someone who likes to work in a support center environment, help people and solve problems, please apply to be part of this exciting program.
A portion of this position includes taking incoming phone calls for a New York utility's residential energy efficiency program. Helping with customer education and counseling with respect to residential energy efficiency (behavioral changes, programmable thermostat training, do-it-yourself upgrades, etc.), often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing, home performance, or other contractor to schedule work.
Other responsibilities include:
Implement an Energy Efficiency Plan:
Create and populate records in Customer Management System
Complete and collect appropriate customer paperwork
Provide overview of the program(s)
Conduct entry interview and energy advising consultation
Review available rebates, incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms when possible
Provide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivation
Track all activity in Customer Management System:
Fill out all appropriate fields in Customer Management System
Follow reporting requirements outlined by the Program Manager
Integrate with and support related departments as needed, such as residential energy audits, trade ally management, rebate processing, and quality assurance
Properly execute all energy advisor workflows
Address all program issues including customer, trade ally or utility complaints based on the defined procedures including proper documentation and follow-up
Plan, coordinate, and follow through on tasks and assignments in a timely manner
Other duties as assigned
Required Education & Experience:
High School Diploma or equivalent with 2+ year customer service experience or equivalent and exemplary customer service skills required. (Associate's Degree or combination of training, education, and work experience in a related field preferred)
Ability to travel to the Syracuse, NY area as needed.
Support Center Representative that can accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Demonstrated fluency in English language, both written and oral
Experience with or strong knowledge of building science principles.
Expertise with or ability to learn web-based software Microsoft Office.
Strong listening, oral and written communication skills
Industry experience preferred
Ability to communicate with clients and co-workers in a friendly, positive, respectful manner
Ability to maintain a professional demeanor, even under pressure
Effectively utilizes available resources to achieve goals
Strong organizational and time management skills
Demonstrate accuracy and thoroughness in all work products
Self-motivated and driven to deliver on goals
Ability to prioritize, multi-task and deliver in a fast-paced environment
Ability to identify improvement opportunities
Pay Range:
Pay Range $33,150.00 - $51,000.00 - $68,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employer Overview
Leidos
New York, Syracuse - 13212- Agency