Customer Care Specialist IIIPermanent
Illinois, Aurora - 60504Job Simplification
The announced job offer is made public by the firm: H.B. Fuller and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Aurora, in the country US - at this current ZipCode: 60504
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Job Overview
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
POSITION OVERVIEW
The Customer Care Specialist III (CCS III) reports to the Customer Service Manager. The CCS III has primary responsibility for execution of the established processes to resolve Customer product quality complaints, returned goods requests, and billing complaints due to pricing, product quantity, freight charges, taxes, and other disputed AR related transactions.
This individual is part of a fast paced and valued team.
Having the ability to manage resolution outcomes for our customers directly
PRIMARY DUTIES
• Prime mover for resolution of NAA Customer product quality complaints (30%).
• Processes returned goods requests (30%).
• Customer disputed AR and billing complaint resolution (30%).
• Other tasks as assigned by the team lead or Supervisor. (10%)
Prime mover for resolution of NAA Customer product quality complaints
1. Logs and reviews product quality complaints (QN's) in SAP and matches to HBF sales order and materials.
2. Assigns task to appropriate NAA facility, commercial, and technical individuals for action.
3. Assigns interested parties for notification (Credit, Customer Service).
4. Inputs notes and actions taken for follow up and audit trail.
5. Executes billing adjustments (credit memos) based on approved settlements or agreements reached with customers by commercial and legal teams.
Processes returned goods requests
1. Logs and reviews requests for product returns (QN's) in SAP.
2. Matches target products to an HBF SAP sales order and material.
3. Issues a Returned Goods Authorization (RGA) request to the appropriate internal client for approval.
4. Assigns interested parties for notification (Facilities, Credit, Customer Service)
Customer disputed AR and billing complaint resolution
1. Reviews inbound customer complaints (QN's) to determine the validity and reason.
2. Assigns tasks to appropriate NAA individuals for action in response to the QN. Assigns interested parties for notification.
3. Follows up with the assigned parties for status updates and prompting for action if outside established time lines.
4. Inputs notes into SAP for each QN for follow up and audit trail.
5. Executes billing adjustments (credit and debit memos) based on responses from internal stakeholders, discovery, support, and in accordance with established approval matrix.
6. Determines and executes the appropriate distribution method for credit/debit memos based AR status and customer history.
7. Collaborates with Credit & Collection team to coordinate resolution of invalid complaints and application of billing adjustments.
MINIMUM REQUIREMENTS
High School Degree.
2+ years of ERP system experience.
2+ years of Manufacturing Customer Service experience.
PREFERRED QUALIFICATIONS
SAP system experience.
1+ year of dispute Resolution experience
Post high school business courses or AA Degree.
PHYSICAL ENVIRONMENT
General office environment
Time spent on phone: three or more hours daily
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
What's in it For You:
Established path for next level opportunities, promotions, and wage increases making this an opportunity for a long-term career path.
Our excellent benefits package includes:
Medical, dental, and vision insurance for you and your family
FREE medical insurance coverage - all or a portion of your medical premiums will be reimbursed by the company
3 weeks paid vacation (increases to 4 weeks after 48 months of employment)
11 paid Holidays per year
Quarterly bonuses based on site performance
Competitive 401k, with up to 4% dollar-for-dollar company matching contributions, 1% automatic company contribution, and additional profit-sharing contributions.
And MORE!
Thrive in a company that values sustainability, drives a safety-focused culture, and has been recognized as one of the Most Responsible Companies in the world by Newsweek in 2020.
_At H.B. Fuller, we are proud to be an Equal Opportunity Employer and are committed to providing all applicants and employees with equal employment opportunity. We subscribe to the Office of Federal Contract Compliance Programs (OFCCP) policy of employing and promoting individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other protected classification._
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Supplemental pay types:
Bonus pay
Education:
High school or equivalent (Required)
Experience:
ERP systems: 2 years (Required)
Manufacturing Customer Service: 1 year (Required)
Work Location: One location
POSITION OVERVIEW
The Customer Care Specialist III (CCS III) reports to the Customer Service Manager. The CCS III has primary responsibility for execution of the established processes to resolve Customer product quality complaints, returned goods requests, and billing complaints due to pricing, product quantity, freight charges, taxes, and other disputed AR related transactions.
This individual is part of a fast paced and valued team.
Having the ability to manage resolution outcomes for our customers directly
PRIMARY DUTIES
• Prime mover for resolution of NAA Customer product quality complaints (30%).
• Processes returned goods requests (30%).
• Customer disputed AR and billing complaint resolution (30%).
• Other tasks as assigned by the team lead or Supervisor. (10%)
Prime mover for resolution of NAA Customer product quality complaints
1. Logs and reviews product quality complaints (QN's) in SAP and matches to HBF sales order and materials.
2. Assigns task to appropriate NAA facility, commercial, and technical individuals for action.
3. Assigns interested parties for notification (Credit, Customer Service).
4. Inputs notes and actions taken for follow up and audit trail.
5. Executes billing adjustments (credit memos) based on approved settlements or agreements reached with customers by commercial and legal teams.
Processes returned goods requests
1. Logs and reviews requests for product returns (QN's) in SAP.
2. Matches target products to an HBF SAP sales order and material.
3. Issues a Returned Goods Authorization (RGA) request to the appropriate internal client for approval.
4. Assigns interested parties for notification (Facilities, Credit, Customer Service)
Customer disputed AR and billing complaint resolution
1. Reviews inbound customer complaints (QN's) to determine the validity and reason.
2. Assigns tasks to appropriate NAA individuals for action in response to the QN. Assigns interested parties for notification.
3. Follows up with the assigned parties for status updates and prompting for action if outside established time lines.
4. Inputs notes into SAP for each QN for follow up and audit trail.
5. Executes billing adjustments (credit and debit memos) based on responses from internal stakeholders, discovery, support, and in accordance with established approval matrix.
6. Determines and executes the appropriate distribution method for credit/debit memos based AR status and customer history.
7. Collaborates with Credit & Collection team to coordinate resolution of invalid complaints and application of billing adjustments.
MINIMUM REQUIREMENTS
High School Degree.
2+ years of ERP system experience.
2+ years of Manufacturing Customer Service experience.
PREFERRED QUALIFICATIONS
SAP system experience.
1+ year of dispute Resolution experience
Post high school business courses or AA Degree.
PHYSICAL ENVIRONMENT
General office environment
Time spent on phone: three or more hours daily
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
What's in it For You:
Established path for next level opportunities, promotions, and wage increases making this an opportunity for a long-term career path.
Our excellent benefits package includes:
Medical, dental, and vision insurance for you and your family
FREE medical insurance coverage - all or a portion of your medical premiums will be reimbursed by the company
3 weeks paid vacation (increases to 4 weeks after 48 months of employment)
11 paid Holidays per year
Quarterly bonuses based on site performance
Competitive 401k, with up to 4% dollar-for-dollar company matching contributions, 1% automatic company contribution, and additional profit-sharing contributions.
And MORE!
Thrive in a company that values sustainability, drives a safety-focused culture, and has been recognized as one of the Most Responsible Companies in the world by Newsweek in 2020.
_At H.B. Fuller, we are proud to be an Equal Opportunity Employer and are committed to providing all applicants and employees with equal employment opportunity. We subscribe to the Office of Federal Contract Compliance Programs (OFCCP) policy of employing and promoting individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other protected classification._
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Supplemental pay types:
Bonus pay
Education:
High school or equivalent (Required)
Experience:
ERP systems: 2 years (Required)
Manufacturing Customer Service: 1 year (Required)
Work Location: One location
Employer Overview
H.B. Fuller
Illinois, Aurora - 60504- Agency