Customer Care Representative/Call CenterPermanent
Maryland, Silver Spring - 20910Job Simplification
The announced job offer is made public by the firm: The Neurology Center and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Maryland at the city Silver Spring, in the country US - at this current ZipCode: 20910
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
PRIMARY FUNCTION :
Responsible for providing outstanding full service to all customers internally and externally over the phone.
PRIMARY RESPONSIBILITIES :
Manage scheduling, cancelling and rescheduling of appointments for patients
Answer telephones in a pleasant and helpful manner
Take prescription refill requests
Acquire and document all patient demographic information accurately
Follow protocol for complete patient registration process including verification of insurance coverage
Apply billing and collecting practices including securing payment plans
Review and disseminate incoming documents
Initiate and complete patient portal registration
Provide assistance to fellow team members
Compliant with HIPAA, NCPA's Compliance Plan and Code of Conduct policies
QUALIFICATIONS:
1. Some college preferred
2. Must be computer literate.
3. Excellent customer service skills
EXPERIENCE:
Experience working with medical terminology
At least one year of experience working in a call center preferred
Knowledge of computer systems and applications including electronic medical records
SKILLS :
Operate a variety of office equipment and computer programs
Answer the telephone in a pleasant and helpful manner
Speak clearly and concisely
Read, understand and follow oral, and written instruction
Establish and maintain effective working relationships with staff and physicians
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Silver Spring, MD 20910: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Responsible for providing outstanding full service to all customers internally and externally over the phone.
PRIMARY RESPONSIBILITIES :
Manage scheduling, cancelling and rescheduling of appointments for patients
Answer telephones in a pleasant and helpful manner
Take prescription refill requests
Acquire and document all patient demographic information accurately
Follow protocol for complete patient registration process including verification of insurance coverage
Apply billing and collecting practices including securing payment plans
Review and disseminate incoming documents
Initiate and complete patient portal registration
Provide assistance to fellow team members
Compliant with HIPAA, NCPA's Compliance Plan and Code of Conduct policies
QUALIFICATIONS:
1. Some college preferred
2. Must be computer literate.
3. Excellent customer service skills
EXPERIENCE:
Experience working with medical terminology
At least one year of experience working in a call center preferred
Knowledge of computer systems and applications including electronic medical records
SKILLS :
Operate a variety of office equipment and computer programs
Answer the telephone in a pleasant and helpful manner
Speak clearly and concisely
Read, understand and follow oral, and written instruction
Establish and maintain effective working relationships with staff and physicians
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Silver Spring, MD 20910: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
The Neurology Center
Maryland, Silver Spring - 20910- Agency