Customer Care Representative - Pennsylvania, Coopersburg

The announced job offer is made public by the firm: Lennar Corporation and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Pennsylvania at the city Coopersburg, in the country US - at this current ZipCode: 18036

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Customer Care Representative

US-PA-Wayne

Job ID: 6
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
ROT - PEN

Overview

Summary of Position Requirements

Handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, monitoring/expediting repairs and ensuring homeowner satisfaction.

Responsibilities

Primary Duties and Responsibilities

• Manages completion of quality home repairs within standards set by company and industry specifications through QI/QA process set by division.
• Respond to homeowner service calls as assigned.
• Contact homeowner within 24 hours of receiving service request and inspect within 72 hours.
• Evaluate homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
• Monitors trade partners work for completion and satisfaction of repairs.
• Completes minor home repairs; obtains customer's approval for completed work.
• Monitors Salesforce reports including all cases and work orders daily for accuracy.
• Expedites emergency repairs.
• Schedule all service appointments needed in homes in communities assigned to you by the division.
• Meet and perform new home orientations with homeowners as well as re-walks.
• Rotate with other representatives with on-call weekend duty.
• Manage requests in Sales Force by logging all interactions, entering appropriate notes or comments and closing out all completed items.

Qualifications

Education and Experience Requirements

• Minimum High School or GED required.
• Minimum 2 years customer service experience required, preferably with a homebuilder.
• Valid Driver's License and good driving record.
• Valid auto insurance coverage.
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced knowledge with the iPad and iPhone.
• Excellent verbal and written communication skills.
• Must possess professional attitude to represent company in a positive manner.

Qualifications

Education and Experience Requirements

• Minimum High School or GED required.
• Minimum 2 years customer service experience required, preferably with a homebuilder.
• Valid Driver's License and good driving record.
• Valid auto insurance coverage.
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced knowledge with the iPad and iPhone.
• Excellent verbal and written communication skills.
• Must possess professional attitude to represent company in a positive manner.

PI