Customer Care Rep II - Remote (FL, MA, MN, or TN) - Massachusetts, Mansfield

The announced job offer is made public by the firm: Medtronic Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Mansfield, in the country US - at this current ZipCode: 02048

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Careers that Change Lives We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. A Day in the Life The Customer Care Agent II has the responsibility to provide world class customer service for the complete Medtronic order cycle through successful entry and release of orders. This role provides proactive and accurate external customer order entry to ensure customer relationship needs and business requirements are met or exceeded. The primary order channels include phone, email, fax and electronic orders, as well as other channels as applicable. As a Customer Care Agent II, the agent will work to understand core functions. Customers may include healthcare providers, distributors, field sales reps, end users, and patients. This role facilitates company goals in the areas of customer satisfaction, quality, accuracy, revenue growth, compliance, and asset management. This position also maintains customer relationships to increase and sustain Medtronic's overall competitive advantage. The work hours for this role are 10:30am - 7:00pm EST. Overtime may be required during fiscal quarter end, and as needed to address high workloads. The target start date for this position is December 5, 2022. Responsibilities may include the following and other duties may be assigned. Completes assigned work in areas of processing orders, credits, returns and other order related functions via all applicable channels for both standard and expedited orders Maintains comprehensive knowledge of Medtronic products and services Utilizes company policies and procedures while providing world class customer service Fosters an environment of continuous improvement Researches, tracks, and provides problem resolution relating to freight, carrier or other issues and communicates to the appropriate internal or external customer Determines corrective course of action in problem situations, balancing customer satisfaction, and financial costs Properly escalates problem situations that may impact customer satisfaction and/or revenue Works with distribution centers and carriers to meet schedule delivery requirements Brings forth best practices ideas and process improvements (supports automation initiatives) Performs other duties as assigned This position may be remote, but employees must reside near, and be able to commute to the Columbia Heights, Minnesota; Jacksonville, Florida; Memphis, Tennessee; or Mansfield, Massachusetts location as needed. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. High school diploma or equivalent Minimum of 2 years of relevant experience Nice to Have Bachelor Degree 6 months of contact center experience English fluency for reading, writing and speaking Strong computer navigation skills, ability to work in multiple applications simultaneously Capability of listening and typing to appropriately address the customer's need Composure: Ability to work in high-pressure situations and deals with conflict effectively Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums Strong customer focus skills (listening, empathy, solution-focused) Ability to problem-solve and make sound decisions via critical thinking Strong work ethic, sense of urgency and drive for results Ability to work a flexible schedule or extra hours due to business demands (e.g. Quarter End) Proficient in Microsoft Office applications (Word, Excel, PowerPoint, One Note, Outlook) SAP experience About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)