Customer Care Quality Assurance AnalystPermanent
Missouri, Saint Louis - 63141Job Simplification
The announced job offer is made public by the firm: Commerce Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Saint Louis, in the country US - at this current ZipCode: 63141
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
Essential Functions
Evaluate employee interactions with the customer from both an operational and customer interaction perspective and offer positive feedback and suggestions on opportunities to improve customer satisfaction
Staff the internal employee help desk to provide the following support: answer authentication questions, assist in servicing customers with unique or complex requests and assist new employees with learning policy procedures and where to locate information
Review results of post-call surveys to identify opportunities for employee improvement and provide feedback
Authenticate callers to ensure customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction result
Provide coaching to team members on completed interactions
Serve as subject matter expert for at least two skills and assist with help desk calls as needed
Respond to general information inquiries from different mailboxes and/or servicing needs on deposit products and consumer loans within
Remain current with product knowledge and administrative requirements through trainings
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Intermediate knowledge of compliance and security procedures as well as the ability to explain general bank policies, procedures and/or regulations at an in-depth level of understanding
Intermediate ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to provide coaching to team members
Ability to establish rapport with customers, actively listen and respond promptly with correct information
Ability to consistently meet department efficiency and quality standards
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Associate's degree in Business Administration or equivalent combination of education and experience required
2+ year related customer service experience required
1+ year retail banking call center experience preferred
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
Essential Functions
Evaluate employee interactions with the customer from both an operational and customer interaction perspective and offer positive feedback and suggestions on opportunities to improve customer satisfaction
Staff the internal employee help desk to provide the following support: answer authentication questions, assist in servicing customers with unique or complex requests and assist new employees with learning policy procedures and where to locate information
Review results of post-call surveys to identify opportunities for employee improvement and provide feedback
Authenticate callers to ensure customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction result
Provide coaching to team members on completed interactions
Serve as subject matter expert for at least two skills and assist with help desk calls as needed
Respond to general information inquiries from different mailboxes and/or servicing needs on deposit products and consumer loans within
Remain current with product knowledge and administrative requirements through trainings
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Intermediate knowledge of compliance and security procedures as well as the ability to explain general bank policies, procedures and/or regulations at an in-depth level of understanding
Intermediate ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to provide coaching to team members
Ability to establish rapport with customers, actively listen and respond promptly with correct information
Ability to consistently meet department efficiency and quality standards
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Associate's degree in Business Administration or equivalent combination of education and experience required
2+ year related customer service experience required
1+ year retail banking call center experience preferred
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Employer Overview
Commerce Bank
Missouri, Saint Louis - 63141- Agency