Customer Care Onboarding CoordinatorPermanent
Missouri, Saint Louis - 63141Job Simplification
The announced job offer is made public by the firm: Commerce Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Saint Louis, in the country US - at this current ZipCode: 63141
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The main purpose of this job is to manage the onboarding experience of newly hired team members.
Essential Functions
Track and trend results, make recommendations to improve and/or sustain a seamless onboarding experience relating to employee engagement, recruiting, and retention efforts
Research and deploy employee engagement best practices to ensure the Customer Care Center can make informed decisions based the needs of our team members
Maintain the relationship between internal teams across Commerce Banks structure
Manage resources for efficiency and effectiveness as measured by quality, productivity, compliance with schedule adherence, expense, and staffing
Responsible for determining staffing needs within customer service and support, and subsequently hiring and managing staff to achieve department goals and objectives
Utilize workforce managements statistical reporting and analysis for maintaining and or improving Contact Center performance
Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members. Work with supervisors to develop specific performance plans and reporting methods to assess performance of their team.
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of the financial services field
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree or equivalent combination of education and experience required
4+ years employee engagement, call center, banking management experience required
1+ years leadership experience required
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The main purpose of this job is to manage the onboarding experience of newly hired team members.
Essential Functions
Track and trend results, make recommendations to improve and/or sustain a seamless onboarding experience relating to employee engagement, recruiting, and retention efforts
Research and deploy employee engagement best practices to ensure the Customer Care Center can make informed decisions based the needs of our team members
Maintain the relationship between internal teams across Commerce Banks structure
Manage resources for efficiency and effectiveness as measured by quality, productivity, compliance with schedule adherence, expense, and staffing
Responsible for determining staffing needs within customer service and support, and subsequently hiring and managing staff to achieve department goals and objectives
Utilize workforce managements statistical reporting and analysis for maintaining and or improving Contact Center performance
Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members. Work with supervisors to develop specific performance plans and reporting methods to assess performance of their team.
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of the financial services field
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree or equivalent combination of education and experience required
4+ years employee engagement, call center, banking management experience required
1+ years leadership experience required
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Employer Overview
Commerce Bank
Missouri, Saint Louis - 63141- Agency