Customer Care Associate I - FM - Oklahoma, Tulsa

The announced job offer is made public by the firm: HD Supply and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Oklahoma at the city Tulsa, in the country US - at this current ZipCode: 74120

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Performs necessary follow-up to ensure customer service expectations are met. Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. Uses computerized system for tracking, information gathering, and/or troubleshooting. Resolves customer issues including issuance of credit concessions. Refers complex, non-standard problems to supervisor. Nature and Scope Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.