Contact Center SupervisorPermanent
Arizona, Phoenix - 85016Job Simplification
The announced job offer is made public by the firm: Mphasis Limited (Digital Risk Business) and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Phoenix, in the country US - at this current ZipCode: 85016
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Contact Center Supervisor
_ Hybrid- 3 days in office/2 days remote _
Summary: Under the supervision of the Assistant Manager, the Call Center Supervisor is responsible for providing support, direction, and supervision to Call Center Representative. This position also monitors and supervises call center processes.
Essential Functions:
Supervision and Leadership
Assists with providing training for new and existing Call Representatives
Ensure adherence to policies for attendance established procedures etc
Provides ongoing feedback and support to improve performance of direct reports
Prepares and facilitates performance reviews for direct reports
Reviews and approves time cards and PTO requests for direct reports
Assists with the identification and selection of new employees
Communicates clearly and concisely, with sensitivity to the needs of others
Contact Center
Monitors calls daily; Ensure to call timely manner
Measure team performance with key metrics such as call abandonment calls waiting etc
Prepare monthly/annual results and performance reports Attends continuing education seminars/training as requested
Monitoring important performance indicators for individuals and teams (KPIs).
Monitors weekly pend report process
Anticipate escalation and take over calls when needed
Assists with organization and facilitation of department meetings
Additional Functions:
Assists with special projects, as requested
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
Maintains courteous, helpful and professional behavior on the job
Establishes and maintains effective working relationships with co-workers
Follows and ensures departmental compliance with all Policies and Procedures and HIPAA regulations
Ability to work under pressure
Maintains a safe working environment
Supervisory Responsibility: Provides supervision for assigned Call Center Representatives.
Travel: 10%
Knowledge, Skills and Abilities:
Educational requirements include a High School Diploma or equivalent. A minimum of three years of Call Center experience required. A minimum of one year of supervisory experience is required, preferably in health plan operations.
Knowledge and experience using current computer technology, including experience with Excel and Word.
Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
Skilled in data analysis and problem solving using defined methodologies
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
Ability to work independently with minimal supervision
Ability to independently follow through on projects
Ability to communicate professionally, clearly and effectively, verbally and in writing
Ability to prioritize effectively
Ability to consistently multitask
Physical Demands & Requirements :
Communicates in person and via telephone with staff, participants, customers, and Clients
Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer
Remains stationary for extended periods of time
Work Environment :
This job operates in a home and office environment
No substantial exposure to adverse environmental conditions is expected.
Moderate pressure to meet scheduled appointments and deadlines
Supervised by: Ass. Call Center Manager
Job Type: Full-time
Salary: $45,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Phoenix, AZ 85016: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Please provide a good contact number and email address.
Experience:
of Call Center: 3 years (Required)
Health plan operations Supervisor: 1 year (Required)
Work Location: Hybrid remote in Phoenix, AZ 85016
_ Hybrid- 3 days in office/2 days remote _
Summary: Under the supervision of the Assistant Manager, the Call Center Supervisor is responsible for providing support, direction, and supervision to Call Center Representative. This position also monitors and supervises call center processes.
Essential Functions:
Supervision and Leadership
Assists with providing training for new and existing Call Representatives
Ensure adherence to policies for attendance established procedures etc
Provides ongoing feedback and support to improve performance of direct reports
Prepares and facilitates performance reviews for direct reports
Reviews and approves time cards and PTO requests for direct reports
Assists with the identification and selection of new employees
Communicates clearly and concisely, with sensitivity to the needs of others
Contact Center
Monitors calls daily; Ensure to call timely manner
Measure team performance with key metrics such as call abandonment calls waiting etc
Prepare monthly/annual results and performance reports Attends continuing education seminars/training as requested
Monitoring important performance indicators for individuals and teams (KPIs).
Monitors weekly pend report process
Anticipate escalation and take over calls when needed
Assists with organization and facilitation of department meetings
Additional Functions:
Assists with special projects, as requested
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
Maintains courteous, helpful and professional behavior on the job
Establishes and maintains effective working relationships with co-workers
Follows and ensures departmental compliance with all Policies and Procedures and HIPAA regulations
Ability to work under pressure
Maintains a safe working environment
Supervisory Responsibility: Provides supervision for assigned Call Center Representatives.
Travel: 10%
Knowledge, Skills and Abilities:
Educational requirements include a High School Diploma or equivalent. A minimum of three years of Call Center experience required. A minimum of one year of supervisory experience is required, preferably in health plan operations.
Knowledge and experience using current computer technology, including experience with Excel and Word.
Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
Skilled in data analysis and problem solving using defined methodologies
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
Ability to work independently with minimal supervision
Ability to independently follow through on projects
Ability to communicate professionally, clearly and effectively, verbally and in writing
Ability to prioritize effectively
Ability to consistently multitask
Physical Demands & Requirements :
Communicates in person and via telephone with staff, participants, customers, and Clients
Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer
Remains stationary for extended periods of time
Work Environment :
This job operates in a home and office environment
No substantial exposure to adverse environmental conditions is expected.
Moderate pressure to meet scheduled appointments and deadlines
Supervised by: Ass. Call Center Manager
Job Type: Full-time
Salary: $45,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Phoenix, AZ 85016: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Please provide a good contact number and email address.
Experience:
of Call Center: 3 years (Required)
Health plan operations Supervisor: 1 year (Required)
Work Location: Hybrid remote in Phoenix, AZ 85016
Employer Overview
Mphasis Limited (Digital Risk Business)
Arizona, Phoenix - 85016- Agency