Contact Center Customer Service CoordinatorPermanent
Michigan, Fremont - 49412Job Simplification
The announced job offer is made public by the firm: Gerber and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Fremont, in the country US - at this current ZipCode: 49412
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Job Overview
As a leader in the science of nutrition, Nestlé Health Science believes in empowering healthier lives for patients and consumers through a rich product portfolio featuring top brands such as Garden of Life , Nature's Bounty , Vital Proteins , Nuun , Persona Nutrition , BOOST , Carnation Breakfast Essentials , Peptamen , Compleat Organic Blends , and more, as well as through Aimmune Therapeutics, a biopharmaceutical company developing therapies to prevent, manage and treat food, GI and metabolic-related diseases.
Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alongside and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits.
We have more than 11,000 employees around the world, and products available in over 140 countries.
This position is not eligible for Visa Sponsorship.
Position Summary
The Contact Center Coordinator will respond and follow up with US and International consumers & healthcare professionals through multiple communication channels within the Nestle Nutrition Contact Center as the voice of the brand (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews). Provide expert advice, nutrition and product education along with exceptional customer service managing consumer product inquiries and processing quality incidents in accordance with FDA requirements. Drive Market Share though demand generation, marketing promotion and sales activation through consumer loyalty programs, upsell and cross sell appropriate brand SKUs in alignment with business strategy and facilitate eCommerce purchase transactions. This position is for a 24/7, 365 day per year operations center and could require availability for holidays, evenings and weekends. Ability to work remote will be considered.
Key Responsibilities:
Engage with Nestle Nutrition consumer and healthcare professionals, via multi-channel engagement (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews):
Addressing inquiries, handing complaints and reinforcing praise, supporting multiple companies and brands within: Gerber, Nestle Health Science, Gerber Childrenswear (external company)
Frontline Consumer Engagement Agents are cross trained to manage multiple businesses and brands
Providing consumer/healthcare provider education (verbal/written)
Drive Market Share through demand generation activities including implementation of marketing promotions (product detailing, coupon distribution, etc.) and sales activation via consumer loyalty programs, upselling and cross-selling brand SKUs in alignment with business strategies as well as facilitate eCommerce purchase transactions where appropriate for both the Nestle Nutrition Store and Gerber Stores
Other duties and/or development opportunities as assigned by leadership including but not limited to: Frontline shift lead assignment, engagement in routine staff meetings, successful completion and application of required trainings
Continuous learning - product and technical knowledge with flawless application
Adherence to all company Policy & Procedures as well as FDA and Regulatory compliance
Peer mentoring and active participation in Marketing Brand team activities
Collaborate with internal stakeholders including Specialists and Experts, Marketing, R&D Product Development, Quality Assurance, Communications and externally with healthcare professionals
QUALIFICATIONS:
Minimum High School Diploma
Strong Communication Skills (verbal and written)
Computer Skills, Problem Solving Skills
Ability to multi-task
Additional education or certification in customer service preferred
1-2 years of experience in in a call center or customer service-related position in a service industry with ability to demonstrate proficient knowledge of company products, procedures and systems
Displays flexibility and teamwork to effectively operate in a 24/7, 365 environment
Strong listening and interpersonal skills; skilled at developing and maintain effective working relationships
Positive, confident attitude
RequisitionID: 202470
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-.
This position is not eligible for Visa Sponsorship.
Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alongside and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits.
We have more than 11,000 employees around the world, and products available in over 140 countries.
This position is not eligible for Visa Sponsorship.
Position Summary
The Contact Center Coordinator will respond and follow up with US and International consumers & healthcare professionals through multiple communication channels within the Nestle Nutrition Contact Center as the voice of the brand (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews). Provide expert advice, nutrition and product education along with exceptional customer service managing consumer product inquiries and processing quality incidents in accordance with FDA requirements. Drive Market Share though demand generation, marketing promotion and sales activation through consumer loyalty programs, upsell and cross sell appropriate brand SKUs in alignment with business strategy and facilitate eCommerce purchase transactions. This position is for a 24/7, 365 day per year operations center and could require availability for holidays, evenings and weekends. Ability to work remote will be considered.
Key Responsibilities:
Engage with Nestle Nutrition consumer and healthcare professionals, via multi-channel engagement (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews):
Addressing inquiries, handing complaints and reinforcing praise, supporting multiple companies and brands within: Gerber, Nestle Health Science, Gerber Childrenswear (external company)
Frontline Consumer Engagement Agents are cross trained to manage multiple businesses and brands
Providing consumer/healthcare provider education (verbal/written)
Drive Market Share through demand generation activities including implementation of marketing promotions (product detailing, coupon distribution, etc.) and sales activation via consumer loyalty programs, upselling and cross-selling brand SKUs in alignment with business strategies as well as facilitate eCommerce purchase transactions where appropriate for both the Nestle Nutrition Store and Gerber Stores
Other duties and/or development opportunities as assigned by leadership including but not limited to: Frontline shift lead assignment, engagement in routine staff meetings, successful completion and application of required trainings
Continuous learning - product and technical knowledge with flawless application
Adherence to all company Policy & Procedures as well as FDA and Regulatory compliance
Peer mentoring and active participation in Marketing Brand team activities
Collaborate with internal stakeholders including Specialists and Experts, Marketing, R&D Product Development, Quality Assurance, Communications and externally with healthcare professionals
QUALIFICATIONS:
Minimum High School Diploma
Strong Communication Skills (verbal and written)
Computer Skills, Problem Solving Skills
Ability to multi-task
Additional education or certification in customer service preferred
1-2 years of experience in in a call center or customer service-related position in a service industry with ability to demonstrate proficient knowledge of company products, procedures and systems
Displays flexibility and teamwork to effectively operate in a 24/7, 365 environment
Strong listening and interpersonal skills; skilled at developing and maintain effective working relationships
Positive, confident attitude
RequisitionID: 202470
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-.
This position is not eligible for Visa Sponsorship.
Employer Overview
Gerber
Michigan, Fremont - 49412- Agency